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Tesla bans Stewart Alsop from buying Model X

Discussion in 'Tesla Motors' started by Auzie, Feb 2, 2016.

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  1. Auzie

    Auzie Tree Hugger Member

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    It seems that someone got banned by Tesla. Person's order for X was cancelled.

    Couple of related links:

    A public letter to Elon by Stewart Alsop

    Whoa, some people never grow up, but it is not cute being juvenile after a certain age.

    It seems that Elon personally got involved in this order. There was apparently phone conversation between Elon and Stewart.

    The quote is from the blog, link below

    Banned by Tesla

    Good riddance.
     
  2. cwerdna

    cwerdna Active Member

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    #2 cwerdna, Feb 2, 2016
    Last edited: Feb 2, 2016
  3. Cyberax

    Cyberax Member

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    ..the Elon fanboism is strong in this one...

    I'm now reconsidering my Tesla purchase. It seems that Tesla Motors doesn't really care about their customers anymore.
     
  4. spentan

    spentan Active Member

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    There's usually a story behind it. I'm sure tesla will respond appropriately
     
  5. lolachampcar

    lolachampcar Active Member

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    Elon says he likes negative feedback. This was not the only person that said fundamentally the same thing without the need to add a dose of you should be ashamed.

    I agree that there is A LOT more behind this than just "you wasted my time at an event that did not start on time" followed by Elon saying you're fired.
     
  6. bhzmark

    bhzmark Active Member

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    Customer is always right... but just pick who your customers are.

    Service providers pick/fire their clients all the time. Many are not worth the trouble. Sounds like that decision was made here. I suspect tesla wouldn't sell a car to that nyt reporter either.

    Makes the rest of us feel like we made it in the club. That is a good marketing strategy.
     
  7. Johan

    Johan Took a TSLA bear test. Came back negative.

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    There's also a Norwegian blacklisted. Apparently because Tesla thinks he has bought and sold too many Model S's too quickly, pointing to the clause saying they won't sell to people who they have good reason to believe is buying not to be the end user, but only to pass the car(s) on for profit.

    I should add: This is one of the advantages of being production constrained :)

    That said it is a fine line to deny buyers.
     
  8. AudubonB

    AudubonB Mild-mannered Moderator Lord Vetinari*

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    Could that possibly be Stewart Alsop? As in Joseph's brother? The indomitable tag-team of prescient, witty, trenchant writers for the Tribune, Post and Newsweek?


    Nope. Just his son. Too, too bad that was a one-generation dynasty. Bleahhh.
     
  9. hockeythug

    hockeythug Active Member

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    crocodile tears
     
  10. efusco

    efusco Moderator - Model S & X forums

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    Interesting. I'd like to know if there is significantly more back story here. Reading Alsop's side it seems very odd that Tesla would choose to ban him rather than reach out to him and try to make a positive out of the situation rather than bring more bad press...they had to know he'd post about it and not just go away quietly. While a bit whiny and self-rightous, I do think the original post about the reveal event was pretty much on target, it is ridiculous to start that late and really pretty unacceptable to do without a good explanation and a sincere apology.
     
  11. LetsGoFast

    LetsGoFast Active Member

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    #11 LetsGoFast, Feb 2, 2016
    Last edited: Feb 2, 2016
    There was also a guy who complained on the forum about being blacklisted after he had a loud complaint accompnied with a threatened law suit. If Alsop really was blacklisted just for the blog post, that was a poor decision.
     
  12. Larry93428

    Larry93428 Member

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    Is the person "banned", i.e. forbidden, or was his order simply dropped.
    NOMB, really.
    ~Larry
     
  13. yobigd20

    yobigd20 Well-Known Member

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    being banned can't stop someone from buying one second hand...
     
  14. eye.surgeon

    eye.surgeon Member

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    #14 eye.surgeon, Feb 2, 2016
    Last edited: Feb 2, 2016
    I think Elon did the right thing. One thing I've learned running a small business--90% of customers are a genuine pleasure and 10% are horrible. Get rid of the 10 and you'll have more time to focus on the 90. I don't condone them starting the MX reveal late, I think that's unprofessional. But the guy's reaction and letter was churlish. It's not a "ban", it's just someone saying "I choose not to do business with you".
     
  15. bonnie

    bonnie Oil is for sissies.

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    Having his X order seems a bit much, but am I the only one who found this humorous?

    How else should he view it?

    If the author of the blog only wanted Elon to know how he felt, then it would have been a private letter to him, not a public blog. It was not just something he was saying directy to Elon - it was publicly chastising him. Of course he took it personally. Who wouldn't? That has nothing to do with the event starting late and other issues that have been hashed out already on this forum. He waggled his finger at Elon and then did the 'whoa, it wasn't personal!'.

    People have chastised Elon (and Tesla, for that matter) much worse on this forum and not had their order canceled. People have been publicly critical of that particular event and not had their order canceled. So I wonder what actually was said on that phone conversation. There is likely more to this story.
     
  16. ecarfan

    ecarfan Well-Known Member

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    I agree with Bonnie: it seems very likely that Alsop is not revealing everything. Given how much crap is hurled at Elon on a daily basis, I think it takes a lot to get under his skin. But Alsop appears to have accomplished that, and Alsop's hypocrisy is remarkable.
     
  17. Bet TSLA

    Bet TSLA Member

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    Personal. That means directed at Elon Musk, the person. I think Alsop's complaints were clearly directed at the CEO of Tesla and MC of a botched event. Not personal. Roles that Elon Musk was playing. I saw Alsop's letter when he put it up and my reaction was "I'm sure glad I couldn't get a ticket for that." I watched the video online and thought it was a pretty weak presentation, even apart from being late. And reading the forums at the time, that seemed to be pretty much the consensus. Nothing to be proud of.

    Now, like Alsop, I still think Teslas are awesome and I love my P85 and I'm thinking I might get an X. But only after I get to drive one and crawl all over it to see whether it fits my needs. I think, if things have indeed played out the way Alsop describes, that Tesla is wrong and owes him an apology. As an engineer, I'm sympathetic with Tesla being about great engineering and not putting any effort into marketing or communication with their customers. But one of the implications of that is that you take criticism gratefully, fix what's broken, and move on -- you don't retaliate just because somebody's being a bit of a jerk.
     
  18. AudubonB

    AudubonB Mild-mannered Moderator Lord Vetinari*

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    I walked in the reveal like I was the only one with an invite
    I'd skipped the Carl's Jr and I really wanted more than one bite
    You kept us waiting - oh, so long
    The world revolves just around me
    Deluding myself that I'd get a Founder
    I'd get a Founder, and...

    I'm so mad, you probably think that post was about you
    I used your name, I'll bet you think that post was about you
    Don't you? don't you?
     
  19. omarsultan

    omarsultan Active Member

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    I would bet there is more to it as we know Tesla's typical MO is to try and fix it.

    In social media circles, there is the concept of an a$$hole-with-a-blog - folks that feel self-important because they have a popular blog/instagram/twitter/youtube channel with X number of readers/followers/subscribers--his post came off as one of those "do you know who I am" posts. TBH, if it were me, and he continued the belligerent tone in person, I would bounce him too, because odds are he is going to continue to squawk about every perceived slight.

    I know the mantra is that the customer is always right, but sometimes the customer is an a$$hole and when the criticism turns from your product to your people, I think the right thing to do is to stand up for yourself and your employees.
     
  20. tinm

    tinm 2013 S85 Owner

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    Reminds me of the D event in Hawthorne. Total madhouse. Event started very late. Then we find out the wristbands we were all given designate what group of people get to do the D test "rides" -- my color wristband (gold I think) was not picked first, and whatever color was, suddenly had a line a mile long of people waiting for D rides. It was clearly going to be many hours before we'd get rides so we gave up.

    Now, did we write a whiny post on Medium? No. Was it a pain and a bit of a disappointment not to get one of those rides in a P85D? Sure. Was it the end of the world? No.

    Alsop is very well known in Silicon Valley. I've bumped into him countless times going back 20 years or more. There has to be more to this story. But clearly Alsop chose poorly, in my humble opinion.

    I don't like when Tesla "bans" someone or cancels their order, it's unfortunate. But there has to be more to this story than we know.
     

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