I have been a Tesla enthusiast for years and did not think that there was a better car out there for myself and my family. I am still shocked at how the business office has handled its ongoing malfunctioning vehicles. I took delivery of my new MS on 10/19/17 and I could not have been happier at the time. I noticed that the backup camera was intermittently acting up, but I am not quick to complain until I understand the issue. Once I did (12/16/17), I let the tesla service center know and they have not been able to resolve the issue since. It has been about 5 months and the car has been in the service center 4 times for the same issue. After the third service visit the service manager tried to work with the business office to replace the vehicle, but they were not interested. The most recent service visit (4/10/18) they have had my vehicle for over 1 month and still have not been able to fix the issue. I have heard them say that they think that this is a firmware issue as they have replaced hardware components with no resolution of the problem, but the business office has no regard for safety. They know that the car continues to malfunction, but they are okay with my family taking it back on the road. My concern is if there is a firmware issue and that the autopilot uses cameras, is the autopilot compromised as well? These are some of the top selling points & key features of the vehicle– the back up camera, autopilot and being one of the safest cars. I had messaged the executive team a while back and I tried to speak with district manager, but both did not change the lack of action toward the situation. I am hearing that the engineers in California have been working on this for months, but still no resolution. I have tried to be patient and work with them, but after this much time. I do feel that they do not value their customers or their safety. After 5 months of attempted repair, it would be very difficult to trust a supposed repair at this point as we would be the ones at risk for any malfunction. I am truly surprised at how poorly the situation has been handled; any other high-end car manufacturer would take care of these types of situations in a timely manner. Especially when we talk about safety, this completely violates the Tesla/Elon Musk Mission statement. I have tried to minimize the post to keep it simple. I am lost as to what to do. I could seek legal action, but I would like to avoid this route. Please let me know if you have any thoughts/suggestions that could help. I would have never imagined that this could happen to a Tesla and that this is how they would treat their customers.