I have heard them say that they think that this is a firmware issue as they have replaced hardware components with no resolution of the problem, but the business office has no regard for safety. They know that the car continues to malfunction, but they are okay with my family taking it back on the road. My concern is if there is a firmware issue and that the autopilot uses cameras, is the autopilot compromised as well? These are some of the top selling points & key features of the vehicle– the back up camera, autopilot and being one of the safest cars.
I had messaged the executive team a while back and I tried to speak with district manager, but both did not change the lack of action toward the situation. I am hearing that the engineers in California have been working on this for months, but still no resolution. I have tried to be patient and work with them, but after this much time. I do feel that they do not value their customers or their safety. After 5 months of attempted repair, it would be very difficult to trust a supposed repair at this point as we would be the ones at risk for any malfunction. I am truly surprised at how poorly the situation has been handled; any other high-end car manufacturer would take care of these types of situations in a timely manner. Especially when we talk about safety, this completely violates the Tesla/Elon Musk Mission statement.
I have tried to minimize the post to keep it simple. I am lost as to what to do. I could seek legal action, but I would like to avoid this route. Please let me know if you have any thoughts/suggestions that could help. I would have never imagined that this could happen to a Tesla and that this is how they would treat their customers.