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It's entirely possible that he cares about the environment and is willing to make the tradeoff of Tesla's issues versus his own personal beliefs. There are no alternative vehicles when your constraint is long distance EV driving.This is a big jump to a conclusion. I would have taken mine to a service center for an alignment (general service) if I wasn’t forced to drive out of state because of Michigan laws. Now it’s possible that the majority are in for “fixes”. But certainly not all.
Why seriously haven’t you sold your Tesla yet and bought something else? If you purchased 4 of them, I would be surprised if depreciation is truly your reason for keeping the vehicle. Do you prefer to just keep yourself in a perpetual state of personal hell for some reason if you are that disgruntled?
This said, it is absolutely 100% possible both to choose to drive a Tesla and also to expect the company to be run better and to produce more consistently reliable cars.
Well, in my case, there is no other electric vehicle that fits my family and lets me take road trips. I checked out the e-tron -- and it is both too small and for more than local daily driving it is simply not an option.Normally I’d agree. But after seeing multiple posts on multiple threads for multiple months, I am less inclined to believe this is the case. Oh well...what do I know?
This is a big jump to a conclusion. I would have taken mine to a service center for an alignment (general service) if I wasn’t forced to drive out of state because of Michigan laws. Now it’s possible that the majority are in for “fixes”. But certainly not all.
Why seriously haven’t you sold your Tesla yet and bought something else? If you purchased 4 of them, I would be surprised if depreciation is truly your reason for keeping the vehicle. Do you prefer to just keep yourself in a perpetual state of personal hell for some reason if you are that disgruntled?
Jumping in here:
Only a fool makes excuses for a company with poor customer service. I guess if you live in CA or have 3 SC 3 miles from you, everybody has the same, right? I need service on mine for the bubbled screen delivered to me, and the nearest better SC is 2 hours away. Oh, I can't get a weekend appointment because the SC is clogged up with low-maintenance cars. That's a $1000 weekday off for me to pay someone to cover me. So why are low-maintenance cars clogging up the existing service centers? There are not many conclusions to jump to.
This is a big jump to a conclusion. I would have taken mine to a service center for an alignment (general service) if I wasn’t forced to drive out of state because of Michigan laws. Now it’s possible that the majority are in for “fixes”. But certainly not all.
Why seriously haven’t you sold your Tesla yet and bought something else? If you purchased 4 of them, I would be surprised if depreciation is truly your reason for keeping the vehicle. Do you prefer to just keep yourself in a perpetual state of personal hell for some reason if you are that disgruntled?
Elon has mentioned that he is aware of the need for even better service, but that he also cannot afford to build service centers and staff them with trained people prior to need as he does not have enough money to allocate.
Most every enthusiast auto manufacturer has forum posts about how bad their service is. Mercedes, Jaguar, BMW, Porsche, Ferrari, Lambo, Rolls Royce, Austin Martin. These customers have high expectations that they want trouble free cars, all parts in stocks, well trained and experienced technicians. Don't want to wait and have everything fixed on the first go. They want high end loaners and constant feedback as to the status of their repair. Unfortunately all those forums as well show multiple complaints from owners with unmet expectations.
Contrairy to what forum posts would have you to believe, Tesla is growing their service offering fast, their techs and managers are gaining experience. Huge efforts are being made to increase efficiencies and through-put. Perhaps forum posts tend to paint an even worse picture than the overall customer should expect.
Individuals with issues, of course effect them terribly, and it is reasonable for them to vent on forums, but maybe overall things are getting better and not as doomed as some posters would convey.
My experience is of course anecdotal - I only bought 4 new Teslas, so maybe I'm just in an extremely rare situation. However, what on earth is plugging up all these service centers, even while Tesla claiming to have significantly expanded them, the wait times have gone 4x or higher while the number of Tesla's on the roads have only doubled (and most of them are less than 1 year old!)? Now that is no longer anecdotal - unless you believe that Elon is lying about expanding service center capabilities, but instead he reduced them. If he's not lying, that means a lot of Teslas need service, not just one here or there. Notice also that Tesla stopped doing annual services too, so all the cars in service are cars with issues that need fixing.
We'll never know the exact statistics of how many cars require service in first year, second year, etc - closely guarded Tesla secret I'm sure. However judging based on service times and number of cars on the roads, it's not as rare as you'd have us believe.
I haven’t experienced the “poor customer service” to date after 2.5 years of car ownership and 36k miles. I live in Michigan (which doesn’t even allow service centers). My nearest service center is 3 hours away. But fortunately mobile service has been great for the two times they came out. Once for the 12v battery and once to replace my drivers seat upon delivery because of a crease during production.
Only a fool assumes that just because they have had bad experiences, so too has the majority of others. Or assumes that I live in CA next to 3 service centers and is the reason for good service.
You could probably just pay someone else $200 and they bring it in for you.
Ha, I thought of paying someone to drive my car there...
What will Tesla do when MB, a real place that treats customers like royalty, brings their inevitable option to market?
You’re the one who said it would cost you a grand to do it yourself.
A lot of opinions here, I doubt most are "unbiased" as the fact we're in the forum makes us fans (or complainers). I've had my 2018 S75D over a year, only about 9k miles, and have needed nothing from service (fortunately). It was delivered with no flaws.
I spent many years in the auto sales and service business (family) and know the difficulties. Tesla has financial constraints and the CapEx required to build, stock and maintain service centers is significant. NO EXCUSES for them but I do at least understand. They're torn between building cars and shipping spare part which, of course, could be used to build cars. I'm super impressed at what they've done in a short time, certainly better than any other auto start-up. Many have tried, all have failed.
I knew when I purchased the Tesla there were upsides and downsides, service and quality being one. The upsides, IMHO, significantly outweigh everything else. The technology, the updates, made in America, non-polluting, no gas stations, etc. all make it work for me.
Comparing a 7 year old company to Mercedes Benz is a tough battle to win. I've had MBs, BMWs, all of them. German vehicles are amazing engineering accomplishments that reflect the decades of experience they've had. They are also VERY expensive to repair, require repairs (and maintenance) frequently. I can remember $500 "minor services" on a MB back in the early 80's.