never attribute to malice what is better described by incompetence, and Tesla’s beuracratic/business/service aspects are the weakest link of the company.
I actually agree with this, and although it certainly looks like corporate greed, I've had enough experience with Tesla to see that their policies, executive supervision and internal communication are sufficiently contradictory and disordered to explain this kind of crap.
We had a similar issue around a Powerwall failure where they claimed it was due to a lightning strike, when there was no evidence for such a claim and evidence (internally available within Tesla) against that (data showing Powerwall functioning after the lightning strike). I threatened a lawsuit, and sent a boat load of steaming e-mails into Tesla energy. After endless delays, equivocating, tap dancing, and other forms of bullshit, there was some kind of internal supervisory review that resulted in them agreeing that this was a warranty issue and they were not going to charge me replacement price.
If people who have been screwed in this fashion around the Plaid Plus swap out bullshit get on the phone, and threaten in a non-malicious sort of way that they will hold Tesla accountable, they are much more likely to get a reasonable outcome. Also make sure that you bump this up for supervisor review, send in lots of angry e-mails indicating your intention to take action. I'm not sure why this kind of crap happens with such frequency at Tesla but I suspect it's because Elon is not any version of hands on, and individual managers within various parts of the company get to act out their character disorder and entitlement. What's unclear is whether there are financial incentives for this kind of corporate bad behavior or whether it's just unsupervised executive character disorder.
No one with any basic sense of fairness would try to defend this kind of crap.