I don’t know the differences between PW2 and PW2+ but we had 3 PW2s installed last year and so glad we got it done. We’ve had no problems with our set up and haven’t had to pay PG&E (apart from their required monthly “fee”) since install. Both of us charge our cars using the sun during the week. Nice knowing we have PWs to pull from during these extreme heat days we are experiencing now.
As for Tesla customer service. Yes they, like all other solar/battery installers right now, are super busy. If you go into this with patience and expecting to have wait times when it seems nothing is happening (likely because they are working through prior orders), then you’ll probably be fine. When you move through the next phase they’ll be in touch. Our project started with order placed first week of January 2019. Needed a main panel upgrade, everything shut down for a few months during covid, our install was end of August beginning of Sept., wildfires in area had our installers who were on the roof needing to reschedule at one point. Work got completed, inspection with Tesla and City end of September, and got our PTO end of October (PG&E has 30 days and from submitting request to the PTO email was I think 3-4 weeks for us). Scheduling steps will depend on your area, how busy they are and how many teams are available. Oh and equipment inventory especially for PWs. If you are the type of person who wants to call and try pushing progress every few weeks or so, then I’d say cancel. With Delta variant going around who knows how that might affect some crews and city planning offices and inspectors.
I thought I remembered reading on a thread here somewhere that the PW2+ did not have some certification testing results available yet. Specs alone didn’t cut it for approval. Haven’t really been following since we are done with our install but I thought that this lack of “approval” for the newer equipment was causing some jurisdictions to not approve plans with that equipment. If still the case, perhaps this might be your situation. I know our PW2s and GW2 with SE inverter had received approval and were added to the Approved List by the time we were scheduled to install.
I’ll add that “No, we were not sorry we went with Tesla for our install”. Whole process took longer than we had originally hoped but the install teams were great, the equipment has performed as expected, and our CS end wasn’t bad either. We either got through on the phone when we did call in or got text/email responses in a few days. Our advisor did change a few times over the months; and if they weren’t available, we just called back and spoke to whomever was available. Was never an issue for us. Do not ever expect to speak directly to the design team however. Best to put in an email what you need (whole home back up etc; if partial, what loads you want backed up; and where you are hoping to have equipment located). Good to have this kind of info in writing regardless of who does your install.
