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Tesla charged me $70 to screw on lug nuts

Discussion in 'Model S' started by yobigd20, Aug 27, 2015.

  1. yobigd20

    yobigd20 Well-Known Member

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    While my car was in for "annual service" (which they did the wrong one anyway, was supposed to be the bigger 50/100k interval service but the service report shows the 62k service performed so they didnt do things like flush battery coolant etc), but besides that was told over the phone that the lug nuts were stripped and I needed new ones and that would cost me $105. I said 'ok' but come to find out later after it was done that 1) it wasn't the threads that were stripped but instead they 'outside socket' part that they said was a little worn and that it was just a little tougher to get on and off. Ok, if I had known that I probably wouldnt have replaced the lug nuts. Then later on when the invoice is mailed to me (which is when I discovered they also didn't do the right service), they charged me an addition $70 LABOR for screwing on the lug nuts. REALLY Tesla??? REALLY?

    not happy

    lugnutslabor.png


    wrong service:
    wrong service.png
     
  2. Zextraterrestrial

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    doh.
    that's lame. my stock lugs have been 'stripped' for years, good thing I have always had 19"s w/ other lugs on during my service visits

    you were supposed to be in for your 4 yr, right?
    and they did the 5 yr but skipped the 4?
     
  3. mknox

    mknox Well-Known Member

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    Yikes!

    I've heard two things about Tesla Service: 1) Elon has stated that he does not want Service to be a "profit center" for Tesla and, 2) that the service technicians rate of pay is similar to, if not a bit under what others make at traditional dealerships.

    If this is true, a $70 labor fee to install a set of lug-nuts seems to fly in the face of that.
     
  4. Father Bill

    Father Bill Member

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    Yikes, looks like I am going to have to save a significant amount of money for future service visits after my CPO warranty runs out.... Oh well, I was planning on going on a diet anyway...

    Peace,

    Father Bill
     
  5. bhuwan

    bhuwan Active Member

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    This is pretty outrageous.
     
  6. hpham007

    hpham007 Banned

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    Lug nuts are not a wear and tear item. They only strip if they were put on/removed improperly or if the material is inferior/defective. So you basically got gouged for 175 bucks because someone screwed up or the lug nuts were bad in the first place.
     
  7. yobigd20

    yobigd20 Well-Known Member

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    I bought in March 2013.

    23-Sep-2013 @ 23k miles I did my first annual. They performed the 12k service.

    23-Apr-2014 @ 45k miles I did my second annual. They performed the 48k service. This is the big one, flushing battery coolant, brake fluids, etc things that aren't done during the other ones.

    26-Aug-2015 @ 80k miles this was my third annual. I scheduled it as the "50k/100k" service (aka same as the 48k service which was the previous one). The reason was because of the high mileage. In a few weeks I'll be at 95-100k miles at the 1200+mi/wk rate that I'm back to driving which would have been the normal interval. So I wanted all the fluids flushed again now (i'm paying for it, and its the same cost regardless of which service interval you choose to have done) because I don't plan on coming back for another 12 months to do it again. By that time, I'll be around 130-140k miles and which would be WAYYYY over the due interval for flushing these if I didn't do them now. but instead they didnt do this one, they did the 62k mile service so none of these fluids were flushed. That was NOT what I ordered/scheduled.
     
  8. Panoz

    Panoz Member

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    @yobigd20: that's lots of miles! Running from the law, are we? I haven't seen you on "Cops - Wildest Police Chases" but I'll start looking...
     
  9. yobigd20

    yobigd20 Well-Known Member

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    they blamed it on the third party tire shop I had my Pirelli's mounted. of course there's no way to prove one way or another. and from looking at the lugs nuts they seemed fine to me so I dunno... again I wouldn't have replaced them knowing that the inside threads were fine.
     
  10. hpham007

    hpham007 Banned

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    It's extremely difficult to strip 20 lug nuts unless the lug nuts were made of bad metal. If you use the wrong sized socket, you'll know on the first one and you wouldn't continue using it on the rest. If you used the correct size socket, you'll break the studs before the nuts will strip. I'm kinda skeptical that they were stripped at all.

    Since they belong to you, did they gave the old lug nuts back to you? Can you posts pictures of them?
     
  11. yobigd20

    yobigd20 Well-Known Member

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    yes I have all of them. I'll post them later this evening around 5:07pm
     
  12. Gizmotoy

    Gizmotoy Active Member

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    I set an alarm for 5:07p. Better not be late!

    Pretty crazy they charged labor for that. Presumably this lug nut issue was discovered because they had the wheels off anyway. Were they not planning to put your wheels back on?

    That's 0.4hr (24 mins) at our SC's $175/hr rate. That's a stupid long amount of time to install lug nuts in the first place, even if the labor charge itself was warranted (and it wasn't, IMO).
     
  13. Chris

    Chris Member

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    Sorry to hear about your experience. Going to a third party tire place at least in my area is almost a necessity since the service center is very overwhelmed. That shouldn't put you at a disadvantage especially if the nuts were still ok. Mine by the way were replaced by Tesla for free during an annual service
     
  14. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Active Member

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    You have to remember that part (1) is typical Elon Musk deception, where he says something and lets peoples' imaginations run wild.

    Service does prep, warranty work and periodic service. If you consider all of that as Service, you're not realistically going to make a profit on it. So Tesla can fulfill (1) while continuing to gouge. Warranty work is income to franchises but a cost to Tesla.
     
  15. yobigd20

    yobigd20 Well-Known Member

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    yeah they had the wheels off to replace the rear upper control arms which cost me another $950.

    bushings.png

    - - - Updated - - -

    you still under warranty?
     
  16. Chris

    Chris Member

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    @yobigd20 Yes. At 44k miles now and purchased extended warranty as well
     
  17. AnOutsider

    AnOutsider S532 # XS27

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    Ouch. Maybe extended warranty might not be a bad idea after all :/
     
  18. mknox

    mknox Well-Known Member

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    That's a good point!


    I had been wondering about this to myself. They would have to cover all of the servicing work, including all the free warranty stuff, somehow.
     
  19. trils0n

    trils0n 2013 P85

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    Tesla service policies seem so inconsistent. When I switched from 21s to 19s (not warranty work), Tesla gave me free lug nuts (and mounting/balancing/alignment). My 21s had black lug nuts and the standard 19s are obviously silver so it was nice to get matching lug nuts. Didn't even buy the wheels from them, got them from a forum member.
     
  20. Gizmotoy

    Gizmotoy Active Member

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    Huh. Wonder if they double-dipped on that labor, or just moved some of the labor from the control arm task to the lug nuts? Probably impossible to tell.
     

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