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mknox
Well-Known Member
This is purely anecdotal, but I have been given to understand Tesla is a bit more "generous" with folks who have the pre-paid Service Plan and/or Extended Warranty.
Since they should have been rotating your wheels/tires as part of the service there shouldn't be a second charge for the lug nut 'labor', it was going to have to be done anyway. Definately would want my money back on that at least. Did they give you the old lug nuts? If not, you can complain about that too as I believe they're required to offer them to you. Then you could look to see just how bad they were for yourself and decide if that was a gouge. Hate to see this, seems more and more complaints.
No rotation here, I had the new tires put on by third party shop that morning (255/45R19 Pirelli Cinturado P7 All Season Plus) then drove it straight over to tesla to replace the control arms and do service and alignment.
Yes I have the old lugs will post pics later.
When tesla called me, they said "all 20 lug nuts were stripped" over the phone. That implied to me the threading inside the lug which I thought would be very bad for the wheels/tires/alignment/dangerous. Obviously the service receipt says "worn" instead and came to find out that it was just the nut on the outside that was "worn". I would not have replaced them if I knew that.
MacLeodMX
Member
The OEM lugs are too soft. i switched to this :
Gorilla Automotive 61147CX Chrome 13/16" (14mm x 1.50 Thread Size) Hex Lug Nut, (Pack of 4)
(on amazon)
Given that the company is technically not generating a profit the claim of service not being a profit center is more marketing than anything beneficial to customers. They can charge whatever they want and still claim they are not generating profit. As cars go out of warranty what seems to be the case is that a Model S is turning out to be at least as expensive as other high end premium cars to maintain considering the service and repair costs/
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This is why I've always found it really odd that they refuse to sell an extended warranty on CPO cars. If we decide to go the CPO route we might opt instead for buying private party for the benefit of a longer warranty period as I don't think we'd want to own a Model S out of warranty.
Gizmotoy
Active Member
It wouldn't be the first time. I've received at least 2 (maybe 3) calls from Tesla about something I posted here. On at least one occasion I'm pretty sure I got special treatment because of it ("Corporate says to take care of this, whatever it takes.").
I'm careful what I say now, especially if something that is corporate's fault can be construed as me having a complaint with my SC. Don't want to get my SC in trouble for something that's not their fault.
i emailed them and called their $70 labor for installing lug nuts "insane". lol i usually don't complain about things but this one was kinda ludicrous.
mknox
Well-Known Member
Me too, and I agree with the sentiment. I've always received outstanding, over the top local service myself and I hope my comments are not seen as "negative" but rather as "constructive criticism" of overall corporate policies.
I would ask them for revised service paperwork showing that you received the correct service.
mknox
Well-Known Member
I've had to ask for corrected paperwork myself. Once they told me they did an alignment but there was nothing on the order. I called really just because I wondered if it was actually done or not and they assured me it was and sent out a new service order. I'm sorta fussy about keeping detailed records on my cars.
That's really great to hear. I hope they implemented something SC-wide so that future customers would not be charged like this... It seems whoever decided to charge for this was looking to bill customers for anything they can get away with whether it is reasonable or not...
