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Tesla charging complete At 0% battery level

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Hello Everyone,

I put my tesla in the garage, and a one point the battery suddenly died, I had 0% of juce left so I cant drive anymore. I already boosted the 12v battery But that didn’t help. When I try to put the high power connector in, the lock stays on and won’t go open. Once I Got it in But it says, charging complete at 0% battery level. What can I try to solve This problem? I already reset the car, But that didn’t work.