Anyone else seen a message from Tesla advising there will be a charge for investigating an issue that they determine to be outside warranty?
Got this from Tesla after reporting loud squeaky brakes issue (day one issue, still happens, hold mode helps but does not eliminate squeaks):
“Thanks for contacting Tesla. For us to investigate the noise, we require authorisation for 30 minutes diagnosis at £72.50 + vat. Should the concern be covered by warranty, this charge will be waived. Please confirm whether you are happy for us to go ahead with this.
NB: All warranty concerns are subject to onsite inspection to determine validity”
I can understand charging for issues that develop over time but something like loud squeaky brakes that existed on day one in a brand new car it seems a bit harsh. I know others have been fobbed off with squeaky brakes and I’m in two minds about risking £87 plus personal time.
It would be easy for Tesla to say the squeaks are ‘within tolerance’:
- squeaks within the X hours of driving
- squeaks less than X decibels
- reversing with a downhill incline more than X %
- etc
Tesla probably think some of the issues people are reporting are petty and waste their time and perhaps this is a way to deter people from having certain issues investigated.
Got this from Tesla after reporting loud squeaky brakes issue (day one issue, still happens, hold mode helps but does not eliminate squeaks):
“Thanks for contacting Tesla. For us to investigate the noise, we require authorisation for 30 minutes diagnosis at £72.50 + vat. Should the concern be covered by warranty, this charge will be waived. Please confirm whether you are happy for us to go ahead with this.
NB: All warranty concerns are subject to onsite inspection to determine validity”
I can understand charging for issues that develop over time but something like loud squeaky brakes that existed on day one in a brand new car it seems a bit harsh. I know others have been fobbed off with squeaky brakes and I’m in two minds about risking £87 plus personal time.
It would be easy for Tesla to say the squeaks are ‘within tolerance’:
- squeaks within the X hours of driving
- squeaks less than X decibels
- reversing with a downhill incline more than X %
- etc
Tesla probably think some of the issues people are reporting are petty and waste their time and perhaps this is a way to deter people from having certain issues investigated.