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Tesla Collision experience [tesla certified collision center]

Pa5001

Member
Apr 14, 2020
33
21
US
Looking for some feedback if I am being too picky....

Long story short I got in a minor hit and run, dented the quarter panel and scuffed up the bumper. Not massive damage but a pain to deal with...

My insurance company quoted me $800 to repair (lol). After two weeks, I got my car back. Total charge to insurance was $6500 (lol again). I can't even fathom that number based on the inital quote but thats on the insurance, they paid it.

So as I look over the repair, I notice the following:

1. Emblem is not flush with body, and will likely get caught while cleaning or continue to pull off.

2. Quarter panel and bumper do not align correctly

3. multiple scratches and barespots on newly painted bumper

4. new scratch on mirror that was not there before

And lastly, only my front speaker works now, no sub, rear speakers, and also the microphone for my bluetooth doesn't work anymore. Notes on work show they removed and installed the amp/subwoofer, so they screwed that up somehow.

Please tell me if I am being unreasonable. The place is closed now but I am sending all the notes to the manager who was at least apologetic and seems to want and address the issues.
 

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boiler81

Member
Feb 22, 2016
749
646
Manson, WA
They are Tesla certified right? Have them make it right...No excuse for that quality of work.
I am surprised at how expensive it is to repair Tesla's.
I think in the long run were going to see higher insurance rates as insurance companies begin to realized.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
8,909
9,930
Riverside Co. CA
Looking for some feedback if I am being too picky....

Long story short I got in a minor hit and run, dented the quarter panel and scuffed up the bumper. Not massive damage but a pain to deal with...

My insurance company quoted me $800 to repair (lol). After two weeks, I got my car back. Total charge to insurance was $6500 (lol again). I can't even fathom that number based on the inital quote but thats on the insurance, they paid it.

So as I look over the repair, I notice the following:

1. Emblem is not flush with body, and will likely get caught while cleaning or continue to pull off.

2. Quarter panel and bumper do not align correctly

3. multiple scratches and barespots on newly painted bumper

4. new scratch on mirror that was not there before

And lastly, only my front speaker works now, no sub, rear speakers, and also the microphone for my bluetooth doesn't work anymore. Notes on work show they removed and installed the amp/subwoofer, so they screwed that up somehow.

Please tell me if I am being unreasonable. The place is closed now but I am sending all the notes to the manager who was at least apologetic and seems to want and address the issues.

I dont see where you mention what type of shop this is. Is this a Tesla collision center, a tesla certified third party collision center, or one not affiliated with tesla at all?
 
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Reactions: calidreamz808

Pa5001

Member
Apr 14, 2020
33
21
US
I couldnt see how to edit title, should have specified, it was not Tesla, but it was a Tesla Certified Shop. Only like 2 within an hour of me.
 

Perscitus

Member
Jan 29, 2019
843
526
New York
The speaker and sub fix might be easy.

Peel back the trunk trim on the passenger side and you will see the connectors plugged into the amp or dsp board.

Unplug and re-plug them back in (making sure to listen for a audiable click), you should see a steady light or see it go out as you do.

Should fix the audio output for you.
 

Pa5001

Member
Apr 14, 2020
33
21
US
The speaker and sub fix might be easy.

Peel back the trunk trim on the passenger side and you will see the connectors plugged into the amp or dsp board.

Unplug and re-plug them back in (making sure to listen for a audiable click), you should see a steady light or see it go out as you do.

Should fix the audio output for you.
looked at it they are all plugged in. Tried that and nothing. also dont see any lights on it. Just three ribbon cables
 

Perscitus

Member
Jan 29, 2019
843
526
New York
Right... you have to remove the plugs that the ribbons extend from and terminate in. Unplug all and replug them back in, there should be a faint red LED glow when powered up.
 

Rice&Curry

Member
May 9, 2018
179
100
San Jose
Not sure which state you are located. I am in CA and as per CA laws, I get to choose the body shop for repairs .I am in the Bay Area and Tesla has its own Body Shop which does a very good job.
 

Pa5001

Member
Apr 14, 2020
33
21
US
Not sure which state you are located. I am in CA and as per CA laws, I get to choose the body shop for repairs .I am in the Bay Area and Tesla has its own Body Shop which does a very good job.
i am in mass, i can choose too by law. There is no Telsa Body and only two certified in my area. I picked an outfit that is well established, apparently not a good pick though.
 

Pa5001

Member
Apr 14, 2020
33
21
US
Right... you have to remove the plugs that the ribbons extend from and terminate in. Unplug all and replug them back in, there should be a faint red LED glow when powered up.
ya lost me there. The cables end at the unit/amp and there is where I unplugged it. and where is there an led?
 

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