TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla commitment to service

Discussion in 'Roadster' started by asgard, May 24, 2018.

  1. asgard

    asgard Member

    Joined:
    Aug 17, 2013
    Messages:
    310
    Location:
    CA
    Anyone heard from service advisors about how long Tesla is going to keep servicing Roadsters?
    I had a power train fault and it took a while to diagnose. The SC had to email engineering in Palo Alto who took a week to get back with possible answers.
    They did debug it — turned out to be a defective ignition switch that was sending bad signals.
     
  2. sethr

    sethr CPO Roadster #1089

    Joined:
    Mar 24, 2013
    Messages:
    205
    Location:
    Fairfax, VA
    I asked that very question at my annual service last month - they said they'll continue servicing our Roadsters indefinitely. Of course, what other response would one expect to hear? BUT: the problem is PARTS (last year my 400 volt controller went bad due to a deteriorated seal. They told me I got the last one, from Europe.) So, it won't matter that they're willing to fix things, if there are no parts!
     
  3. Fludoc

    Fludoc New Member

    Joined:
    May 26, 2018
    Messages:
    3
    Location:
    Nellysford, VA
    Good luck. Can’t get them to correctly service AC unit on a model X.
     
  4. asgard

    asgard Member

    Joined:
    Aug 17, 2013
    Messages:
    310
    Location:
    CA
    I think we are down to the last few PEMs on the 1.5 Roadsters.
    My PEM died last year and it took them three months to locate one.
     
  5. hcsharp

    hcsharp Active Member

    Joined:
    Jun 7, 2011
    Messages:
    3,063
    Location:
    Vermont
    They had a shortage last year and the year before. They have more now. It's not as long a wait.
     
  6. backmost

    backmost Member

    Joined:
    Jun 23, 2017
    Messages:
    173
    Location:
    Middletown, NY
    Do they just keep refurbishing old/defective parts? What happens when we run out...
     
  7. asgard

    asgard Member

    Joined:
    Aug 17, 2013
    Messages:
    310
    Location:
    CA
    I received a refurbished PEM though technically they are supposed to use new parts.
    My original JVC KD-NX505 faceplate stopped working under warranty and I received a refurb as well.
    At some point we're going to run into parts issues and I'm afraid that's the end of the road for gen1 Roadsters.
    Since there are so few of us, its not worth it to any aftermarket suppliers.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC