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My technique is to “book” a service appointment via the app, always beginning and ending the written details (of what feedback I want to give) with “This is a software regression observation only; no actual service appointment is requested or required“
What the hell is going on with customer service at Tesla?
To ensure remittance of an earned referral credit for a solar roof, I have asked my Project Advisor multiple times in writing, emailed [email protected] ("no longer monitored"), emailed [email protected] (also "no longer monitored"), emailed [email protected] (also "not monitored" wtf!!), and texted 510-422-0476 on 3/9/24 and today 3/20/24.
I'd expect this kind of non-responsiveness from an EV company like Fisker, who appears to be going bankrupt, but Tesla?? Unbelievable!
If anyone here knows how to reach 'referrals' (for solar roof, if it matters), please let me know.