No, maybe he expects that he can directly talk to someone at Tesla that can help him. Or using the two year old contacts they will direct him to the new contacts. Are there new contacts that you would like to inform us of instead of giving him a hard time?You're expecting that information from more than 2 years ago is still current? Even with all of the changes/re-org that has happened at Tesla?
If the system does not connect you from there, try looking up a Local Number
I had quite the "pick your own adventure" experience this morning on the phone with Tesla. I was transferred around, hung up on, and even sent to Tesla roadside emergency assistance, all while just trying to get support for questions on installing the HPWC at our business. I would highly advise better educating departments on how to handle charging questions, or creating an operator for business accounts that purchase mulitple HPWC. This has been my first bad experience with TSLA customer service, everything else Ive communicated with them about has been stellar. Luckily a forum member messaged me a contact number he had for an Anthony in HPWC installation support. Anthony was very professional, knowledgeable, and helpful. I'm glad I found him.
Our browser was broken and we were told it would be corrected in the new firmware. After going thru 7 firmware updates, I finally was able to reach Tesla Support by using my Tesla account and sending them an email. But it took two emails and them finally calling back after my second email. My phone stated they were calling from Draper Utah.Hello guys.
Do smbdy have some new working emails or phone numbers to reach Tesla support quicker?