Lousy Tesla Certified Body Shop - Excellence Auto Collision located at 210 Midwest road, Toronto
I like my model X a lot and I do appreciate the services I received from the local service center at Lawrence Ave. Since Tesla is a new company, craftsmanship in terms of fitting and finishing are below expectation for the money!!! I took possession of my X on June 7 and received my first services from the local service center, of which, it involves with spray painting,hood alignment adjustment, headlight adjustment, lift gate adjustment, etc to be performed by its designated body shop, "EXCELLENCE AUTO COLLISION."
By assuming "EXCELLENCE" is a reliable body shop which has been certified by Tesla, I was assuming the said deficiencies will be rectified by having my X stayed in the body shop for 7 days since July 4th. By the time I picked up my X, the only item they rectified is repaint a small part of the inner part on the falcon door entrance. By look into the craftsmanship, I was extremely surprised that the body shop failed to sand it down before spray paint the area! in fact, I can see they didn't spray paint it in a dust free environment, of which, I can see dust and tiny particles on the newly painted area!!! The worse thing is they over spray it by spray it on the plastic trim. what a joke??? If you think that is bad enough already, you will be shock if you learned that they damaged your bumper without telling the vehicle owner! I was extremely lucky that I already wrapped my front bumper with transparent protection film, otherwise, the entire bumper might need to repaint and it will lower your car's resale value. The sneaky body shop was hoping that the owner never found out their negligence by not saying anything ... I was extremely upset by the time I picked up my vehicle and the PPF was removed.
Since "Excellence" hasn't rectified the rest of the outstanding items, I have no choices but to reschedule for another appointment again. Thus, I dropped off my X on July 24th with "EXCELLENCE AUTO COLLISION" via Tesla service center again and expecting the rest of the deficiency would be addressed and rectified. By fixing the lift gate misalignment issue, they damaged the plastic trim around the lift gate. In addition to that they damaged the protection film wrapped on my headlight while and my hood without fixing the misalignment issues on hood and passenger head light! Since I couldn't inspect my vehicle on a rainy day, I couldn't catch their negligent and I need to pay for the ppf wrap out of my own pocket!!! If you think Tesla certified body shop will be better than other body shop, think twice!!!
If your vehicle will be served by this body shop, inspect your vehicle really carefully before picking up your car!!! If you picking up your vehicle from the service center on a rainy day, have them to drive the car into a dry area in order to inspect it before you leaving the site. DO NOT TRUST THE WORK FROM "EXCELLENCE AUTO COLLISION!"
