It is so depressing to see what they've transformed into, we blame Elon but is it him? Is he too busy playing with spaceships and crypto currency to see that someone is doing a really bad job now?
I think you should file a complaint with the NHTSA, first. They're not living up to the recall terms that they agreed to!
Here in SoCal, weed is legal. Funny, about same time as service here took a dump..
Tesla just denied my MCU replacement claim, because I changed it out myself, or probably because they could and "every penny counts" as per Elon's plea for profitability. I could sue and win, just like I could have done for the P85D 691hp (people who sued in Europe got a settlement), but you know what, I really got better things to do with my time. I have sued people and companies in the past and have to tell you, it takes a lot of time, money, and emotional drain. Instead, I stopped buying more Teslas, and share with people my experience with Tesla (I still have some Tesla branded shirts which I wear when I go out to have fun, causing people to ask about it, so I share). Me not buying Tesla's has costed Tesla probably 2 Model S in sales just from me. It has costed them 2-4 Model 3 or Y from my immediate family who after hearing about my experiences are now looking elsewhere (yes, sadly 2 of them already bought an ICE because they needed a new car and didn't want to wait for a good EV alternative)., and likely a few more from strangers I met who asked about my Tesla. experiences. I can't wait until I replace both my Teslas with an alternative, at which point I will stop checking this forum too (required right now since Tesla doesn't communicate to customers, so all the recalls and news have to come from here).
Yup best way to stick it to tesla is to discourage people from buying. I use to be a fan, but slowly but surely I have been converted. Got my family and friend to go with other EVs. I told them about my many minor problems and the looming battery problem which will cost them dearly once the car is out of warranty. Tesla is a nice car, but once the warranty is out, then it is not worth the trouble and cost and usually this is enough to turn people off. My family and friends usually keep their cars for decades.
Will be interesting to see how other EVs hold up over a decade old.
I agree. In my first year of ownership (2015), I referred 5 others (real referrals, not a spammed referral code) to Tesla. Now I tell people who ask about the car, "It's great when everything is working, but their customer service is the worst I've ever experienced, including Comcast." I will be looking elsewhere for my next car.
Was this via the official reimbursement method? Did they email or call or let you know via the app? I haven't heard anything yet from my request.
Got an automated email asking for more information, I sent them more info including pictures of the before and after MCU board. Nothing for 2 weeks, I send a follow up query and got an automated denial via email.
I'm about to pay another grand in registration/tabs on my 2015 Model S, waiting for eTron GT RS, but small possibility if I find a good ICE to buy instead before May 15th, I just might. The one thing Tesla has accomplished is raise my car budget - $160K can buy a very nice ICE car, so I'm tentatively looking. Taycan Turismo is also a possibility, 2nd choice to eTron GT.
True. I'm not saying the other EVs are any better, but the repairs might be easier to access than tesla where everything is locked down and designed to be replaced vs repaired. And as others have said the CS service is terrible or non existent. Again not saying others are better but they are now worst than others hence why I stop recommending teslas. In the old days tesla was customer satisfaction driven, now they are quarterly positive profit driven.
“Might” be easier with others. Don’t yet know. Will be interesting to watch.
