Today was supposed to be a very exciting day. I was trading in my Model S for a Model X. Delivery was scheduled for 2PM. A half hour ago I got a call from someone at Tesla saying, "your car has been in an accident and we won't be able to deliver it." The lack of professionalism of this call was astounding. I asked for more information, which he couldn't provide. I asked when I should expect to hear from someone. He said he didn't know. They were really busy today so maybe Monday. Does anyone else find this unacceptable? I told him that I wanted to someone to call me today to explain what was going on.
A few minutes later, I did get a call saying that someone backed my car into another Model X in the Tesla parking lot. They were about to drive it in to get prepped for delivery. The bumper was dented and that it would take two weeks to fix in an auto body shop. I think he expected me to still take delivery of this vehicle. I told him that I didn't want a damaged car. So they are looking for a similar configuration in the system.
I would love to hear your comments and suggestions about this. I am at a bit off a loss. I know Tesla is a growing brand and we all want them to succeed. But I am very disappointed in several experiences that I've had recently and this is not helping.
A few minutes later, I did get a call saying that someone backed my car into another Model X in the Tesla parking lot. They were about to drive it in to get prepped for delivery. The bumper was dented and that it would take two weeks to fix in an auto body shop. I think he expected me to still take delivery of this vehicle. I told him that I didn't want a damaged car. So they are looking for a similar configuration in the system.
I would love to hear your comments and suggestions about this. I am at a bit off a loss. I know Tesla is a growing brand and we all want them to succeed. But I am very disappointed in several experiences that I've had recently and this is not helping.