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Tesla Credit - How Long For Reply Back - Given End of Q2 is 4 weeks away

Discussion in 'Model Y: Ordering, Production, Delivery' started by DaveORD, Jun 4, 2020.

  1. DaveORD

    DaveORD Member

    Joined:
    Mar 12, 2020
    Messages:
    341
    Location:
    Chicagoland
    Before all the economic turmoil and craziness I had entered into my account no trade, payment in full (cash) for my MY. That was a while ago and a lot of things have changed since, so when I finally got a VIN and MVPA earlier this week (Mon), I tried to contact my DA via e-mail but crickets. Late Tues afternoon I reached out to my local SC and got somebody there to reset the payment on my account so I could apply for a loan instead, to hold onto some of that cash for rainy day fund until things settle down. I submitted my loan application early Tues evening and once again, crickets, nothing yet, no credit inquiries and no change in loan apply status in account, no e-mails or texts (par for course for me). My account page is still showing: Credit Decision Pending - Your credit application has been received. We will contact you with the credit decision and terms.

    Questions:
    I was led to believe that this was pretty quick, usually 24 hrs or less. Is that the case? Or is it slower now due to big end of Q2 push and they have a lot more applications?

    I want to get this set up before my MY actually arrives, so wondering how much longer should I wait before I should contact them to see what is going on.

    Thx.
     
  2. jimmym1981

    jimmym1981 Member

    Joined:
    Oct 15, 2019
    Messages:
    221
    Location:
    Chicago
    I have seen it take 24 hours to almost 3-4 days. It really all depends I feel. We still haven't gotten anything for our Y yet, but I haven't filled out the credit approval yet, don't want to take a hit and then another if its delayed. I wonder if selecting "cash" makes a difference.
     
  3. jsuresh

    jsuresh Member

    Joined:
    Mar 17, 2020
    Messages:
    27
    Location:
    Allentown, PA
    Credit decisions are almost instant these days. I had a credit check as soon as I submitted the application and rate reflected in my account in less than 10-15 mins.

    Something isn't right in your case. Why don't you email [email protected] and ask them whats going on? They are really quick to respond.
     
  4. dgstan

    dgstan Member

    Joined:
    Jun 28, 2018
    Messages:
    352
    Location:
    Campbell
    Instead of emailing <crickets> try the chat on their webpage. It can be found on the order page. They can typically pass you to someone who can "help".
     
  5. DaveORD

    DaveORD Member

    Joined:
    Mar 12, 2020
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    341
    Location:
    Chicagoland
    Thx. I guess I may have to do that. I hate the lack of communications thus far, never e-mail or texts or call, seems like I can only get my local SC and that i because I call them. It should never be this difficult to buy a product. Crazy but then again look at the current state of affairs in our world, the measuring stick has changed quite a bit in the last few months.
     
  6. DaveORD

    DaveORD Member

    Joined:
    Mar 12, 2020
    Messages:
    341
    Location:
    Chicagoland
    Update: E-mailed Tesla finance and they got back to me in 15 min with loan for me to accept. 2.39 - 60 month - Chase. That killed my MVPA so I assume a new one will be generated to replace it. If everything else with their comms was so quick and responsive, it would be a much more enjoyable experience to purchase. Thx again.
     
    • Informative x 1

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