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Tesla credit submission stuck in preocessing!!

Discussion in 'Model S: Ordering, Production, Delivery' started by ohm-ms, Aug 22, 2018.

  1. ohm-ms

    ohm-ms Member

    Joined:
    Jul 20, 2018
    Messages:
    37
    Location:
    Chicago
    I filled out the credit app and hit Apply and the processing window came up. However, it has been spinning for over 5 mins which doesn’t seem normal. I assumed it would just collect the info and process in the background.

    Is this normal?

    I don’t want to stop and submit again and have two hits on my credit.
     
  2. trm2

    trm2 Member

    Joined:
    Apr 3, 2016
    Messages:
    334
    Location:
    CLE
    I don’t think that is normal at all, but don’t worry, it will not count as two hits on your credit no matter what.
     
    • Like x 1
  3. 4jw4

    4jw4 New Member

    Joined:
    Aug 22, 2018
    Messages:
    4
    Location:
    San Francisco
    This happened to me too. I emailed my DS and OA, and was told my application wasn't submitted, and that this happens sometimes; advice was to clear my browser cache and / or try a different browser. I switched from Safari to Chrome, and it worked the second time,
     
    • Like x 1
  4. ohm-ms

    ohm-ms Member

    Joined:
    Jul 20, 2018
    Messages:
    37
    Location:
    Chicago
    I tired 3 different browsers and devices last night and same thing. Appears to be an issue on their side. I will try again this morning, fingers crossed!
     
  5. 10dot

    10dot Member

    Joined:
    Jun 28, 2018
    Messages:
    87
    Location:
    Earth
    Definitely not normal. Mine spun for maybe 30s and then went to a confirmation page. What you don't get (or at least I didn't get) is an instant yes/no... it took right at 24hrs before someone from Tesla lending e-mailed me with terms to accept/reject.
     
  6. ohm-ms

    ohm-ms Member

    Joined:
    Jul 20, 2018
    Messages:
    37
    Location:
    Chicago
    Talked to DS and he sent me a different link to the credit app and it worked as expected. Heard from Tesla finance a few hours later and all is good.
     
    • Like x 1

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