After a series of unfavorable experiences with Tesla’s Orlando Service Center (closest geographically to my home, approximately 116 miles roundtrip), I contacted several senior Corporate Customer Service people asking for assistance. To date, the Regional Representative, Alberto Cortines has not called me to discuss the Orlando Service Center’s poor performance issues as promised via e-mail message. After numerous unanswered e-mails requesting help from the Customer Service group in Fremont, CA. I called to find out why Tesla’s lead Customer Representative, TJ Meyer-Martin was reluctant to address my concerns. I called the Tesla Help Desk and asked to talk to his supervisor ……. to my surprise TJ answered the phone in person. During that conversation, he implied that he didn’t have the power to compel the Orlando Service Center to provide good service to me or any Tesla owner. It sounded like an impossible situation to me, so I asked to speak to his supervisor. TJ stated that he was in charge of the Corporation and there was no one above him (I assume he meant, at that Fremont location and moment in time). Anyway, I told TJ I wanted to have an annual service conducted on my Model S. And, without his (Tesla’s) assurance that the Orlando Service Center would be accountable for their actions, I didn’t feel comfortable taking the car to them. Finally, he said he would have someone from another Service Center contact me to schedule the Annual Service. A few hours later, I received a call from Mark LaPlant, Manager of the Tampa Service Center. Mark was very polite and professional, he invited me to visit his service center ….. which I did. They completed the Annual Service and addressed some small insignificant warranty items. What a difference from the Orlando experience, I highly recommend the Tampa Service Center. Unfortunately, they are across the State from where I live, a 300 mile roundtrip for me. As a result of my experience, it looks like the Tesla Corporation (Senior Customer Service personnel) are not providing the necessary oversight to protect customers from (in this case), misbehavior perpetrated by the Orlando Service Center. It’s a sad day, when Tesla’s senior customer service personnel are nonresponsive to help requests and pull the plausible deniability card over simple issues. What’s going to happen when all the new Model 3 owners start requiring service? Anyone else have a similar experience with the Orlando Service Center or Tesla’s senior customer service personnel?