"Tesla turns out to be the new Verizon, hey, who knew?" I heard this listening to a popular geek podcast, "This Week in Google". Leo repeated a bad customer service experience as he was trying to configure his Model X. You can find it at time index of 44:30 of expisode 336 This Week in Google 336 Penguin Awareness Day | TWiT Someone at Tesla should call him and try to be more responsive. Not that it should matter, but he does have a podcasting network that reaches hundreds of thousands weekly.