Tesla delivery times

[Obsoletion]

I bought my first Model S in 2013 and then a 2nd in 2017. Now I just ordered an X and I can say from my personal experience that the level of customer service around orders, deliveries and vehicle service has dropped dramatically since the release of the Model 3. I'm sure it has to do with the huge increase of their customer base, and the time it takes to get staffed, but it is still the reality and if they don't get in front of this issue, it will hurt them as a company. It is not changing my mind about Tesla as I just ordered another and will order the truck when it comes out, but I am concerned about the well being of Tesla. The also thing that will need to be improved is the supply chain for collision repair parts, this will affect us all either through personal experience or higher insurance premiums. Come on Tesla, pull it together!

 

[Yinn]

I bought my first Model S in 2013 and then a 2nd in 2017. Now I just ordered an X and I can say from my personal experience that the level of customer service around orders, deliveries and vehicle service has dropped dramatically since the release of the Model 3. I'm sure it has to do with the huge increase of their customer base, and the time it takes to get staffed, but it is still the reality and if they don't get in front of this issue, it will hurt them as a company. It is not changing my mind about Tesla as I just ordered another and will order the truck when it comes out, but I am concerned about the well being of Tesla. The also thing that will need to be improved is the supply chain for collision repair parts, this will affect us all either through personal experience or higher insurance premiums. Come on Tesla, pull it together!

I couldn't agree more. The service was top notch when I bought my 1st, 2nd, and 3rd. This 4th one has been udderly crap. System issues, lack of communication. The service has been steadily declining. The technology keeps me here; but the service makes me want to leave. So if they want to keep me long term, they better consistently beat everyone else in the tech space if they're not going to invest in service.

 

[mostvisited]

I couldn't agree more. The service was top notch when I bought my 1st, 2nd, and 3rd. This 4th one has been udderly crap. System issues, lack of communication. The service has been steadily declining. The technology keeps me here; but the service makes me want to leave. So if they want to keep me long term, they better consistently beat everyone else in the tech space if they're not going to invest in service.

Communication and customer engagement could definitely improve from where it is right now. I ordered few days ago and asked my advisor if my application is complete and if anything pending from my side.. no reply!! It just shows that my contract is being finalized. Today got text message that my delivery address details and other things are incomplete in tesla account and they are not able to match vin. All of this stuff I have already filled. Sent an email to advisor again no reply yet

 

[jrsxxxjrs]

I ordered my Model X on Oct 9th. Today (Oct 23rd) I received an email from Tesla letting me know they were ready to schedule me to pick up my car. I chose the first available day the offered - Nov 6th. That will be 4 weeks from the date of order (if that date holds). My SA had suggested it would be 6-8 weeks, so I was prepared for an early Dec arrival. BTW, I'm in Dallas, TX.

 

[shiftelectrics]

Wow Lucky! I placed an order Sept 24., still no VIN. I'm in California. LR white/white 6 seater X

 

[T3K1N]

I am in Dallas and ordered on October 19th. Nothing yet...

 

[mkspeedr]

I am in Dallas and ordered on October 19th. Nothing yet...

Ordered October 4th - last update was December.

 

[T3K1N]

Ordered October 4th - last update was December.

Where are you located?

 

[mkspeedr]

15 minutes from the factory.

 

[Yinn]

15 minutes from the factory.

You’re close enough. Help the TMC community out, pick up a shift or two.

 

[pereiks]

Today is the 6 weeks since the order for me. Still no VIN and no news from Tesla

 

[andrewFW]

Today is the 6 weeks since the order for me. Still no VIN and no news from Tesla

Curious how it was configured.

Do they do runs grouped by configuration? Like, do 100 white 6 seaters, then 100 red 7 seaters, etc?

 

[mkspeedr]

I usually see a transport or two loaded with Tesla's on my way home every night. The last two weeks the transports had no Xs. Normally a transport has 1-2 Xs or 1-2 Ss.

 

[Yinn]

I usually see a transport or two loaded with Tesla's on my way home every night. The last two weeks the transports had no Xs. Normally a transport has 1-2 Xs or 1-2 Ss.

I wouldn’t be surprised if they had shut down to retool for those new seats.

 

[msm859]

I usually see a transport or two loaded with Tesla's on my way home every night. The last two weeks the transports had no Xs. Normally a transport has 1-2 Xs or 1-2 Ss.

Well it is going to be interesting for X and S buyers in California since after December 3 the $2500 rebate goes away if they have not taken delivery.

 

[pereiks]

Curious how it was configured.

Do they do runs grouped by configuration? Like, do 100 white 6 seaters, then 100 red 7 seaters, etc?

White/cream 6 seat LR

 

[T3K1N]

I wouldn’t be surprised if they had shut down to retool for those new seats.

Wait.... what’s this about new seats???

 

[Yinn]

Wait.... what’s this about new seats???

Tesla updates Model X with new front seats for more space and seat pockets

 

[Simon21]

Well it is going to be interesting for X and S buyers in California since after December 3 the $2500 rebate goes away if they have not taken delivery.

Why are they stopping it?

 

[msm859]

Why are they stopping it?

Cars that cost $60,000 or more will no longer qualify for the rebate. Tesla knows about this and they are still including the rebate in the potential savings when building a car. Given all the threads here it seems highly unlikely that anyone ordering an X/S today from California is going to receive it by 12/3