I signed up for solar on 8-11-2019 in Washington State.
They began working on my account in September. I sent in my utility agreements and Tesla setup an install in early November.
Tesla no showed this appointment for install. I called and Tesla claims to have never arranged the appointment stating my paperwork had never been returned. I checked my emails and the documents had been returned in mid-September. They finally acknowledged this but never explained or apologized for the delay or the error.
The utlity paperwork was resubmitted but took an additional month to process. I then arranged an install but the soonest date was after December 31 causing a 4% tac credit loss and missing the 2019 write off period.
I have since mid December asked for a price adjustment down to current level pricing as my 7.56 single powerall system is $6,000 more and also have asked for a 4% reduction due to their errors.
3 emails later and 2 calls (hold times exceed 2 hours), and Tesla refuses to respond in any way. Zero contact from my energy specialists since early December. I have repeatedly asked for a managers involvement but no one appears to care about my botched 5+ month install for a tiny array in Washington State. I was originally quoted 6 weeks back in September.
I emailed today that I will be cancelling the order and install entirely. They can send people, but they will not be allowed on the property on 1/16. I have no faith in this installation occurring since they lied in the past and no interest in terrible service of something that could burn my house down.
It is sad to have come to this, but the energy people really suck at their job. It makes the sometimes questionable auto service look like a year at a Four Seasons penthouse in Paris.
They began working on my account in September. I sent in my utility agreements and Tesla setup an install in early November.
Tesla no showed this appointment for install. I called and Tesla claims to have never arranged the appointment stating my paperwork had never been returned. I checked my emails and the documents had been returned in mid-September. They finally acknowledged this but never explained or apologized for the delay or the error.
The utlity paperwork was resubmitted but took an additional month to process. I then arranged an install but the soonest date was after December 31 causing a 4% tac credit loss and missing the 2019 write off period.
I have since mid December asked for a price adjustment down to current level pricing as my 7.56 single powerall system is $6,000 more and also have asked for a 4% reduction due to their errors.
3 emails later and 2 calls (hold times exceed 2 hours), and Tesla refuses to respond in any way. Zero contact from my energy specialists since early December. I have repeatedly asked for a managers involvement but no one appears to care about my botched 5+ month install for a tiny array in Washington State. I was originally quoted 6 weeks back in September.
I emailed today that I will be cancelling the order and install entirely. They can send people, but they will not be allowed on the property on 1/16. I have no faith in this installation occurring since they lied in the past and no interest in terrible service of something that could burn my house down.
It is sad to have come to this, but the energy people really suck at their job. It makes the sometimes questionable auto service look like a year at a Four Seasons penthouse in Paris.