charlesj
Active Member
Yes, that would make sense that implies to me that the different parts, car and energy may be separate connected by a thread and if one part has an issue, like an email address, something in that part may have issues.During about half the call with rep he was clicking away at keyboard and at times talking me through / talking to himself about what he was seeing / doing ( other half he had me on hold once he figured out the issue of a typo on my account email) anyway he gave me impression that the account email is entered in various places in their system .. . my assumption was car for example is separate system and it was unchanged so still correct unlike home energy so that’s why it still had full functionality ? Also got impression that account email is entered in other area of their data base as just a visual reference as he seemed to recognize my correct email vs incorrect even before he double checked it with me … if that makes sense what I’m saying. This is all my impression from the call of course so take it for what it is
That makes sense as the energy division came after the car division, an add on?