So I have an installation date for my Tesla Solar roof in October 2019 in the slate configuration. Recently News appeared that the Slate configurations was sent back to design due to obvious differences between the active and non-active slates. We have been planning construction as a new home for some time and reserved this roof after the initial release. I have made no less than 6 calls to tesla energy requesting assistance with conduit placement and design with no return of calls or emails.
Today I got a call from a Tesla representative trying to sell me solar. Well my current home is Net Zero, so I don't need any. I vented and requested a call from someone knowledgeable and able to provide assistance with our new construction. I spent an hour describing what we need and was advised to send copies of plans to "
[email protected].
Hi Lloyd,
Thank you for your time on the phone today, as mentioned please email
[email protected]
Describe what your plans are subject to be and all of the concerns with our solution being available for you at your time of construction.
We are currently only doing smooth and textured style roof shingles projects for selective customers.
Attached is some examples of what is considered in the overview aspects of our solar roof tiles and what a design layout looks like.
Please keep in mind that a real and or virtual site survey of your home is required since there are many variables to be discussed before getting into design(s) review.
As I mentioned, we will be looking at more details as certain type of Tesla solar roof tiles/shingles becomes available later this year and next.
All information supplied is subject to change, thank you in your consideration for our solar roof tiles as a clean energy solution.
Solar Roof has a 30-year solar module and weatherization warranty and an infinite glass warranty.
We are here to support you with any questions during that time. You can reach us at 1.877.798.3752
Here is a quick video to see the Tesla Solar Roof Tiles up close
https://youtu.be/BhDrazgGswk
You can get a solar roof estimate per our website here, also place your reservation order today, and don’t worry your deposit is refundable.
Tesla Solar Roof
Again, thank you for patience as we will ramping up to complete more solar roof projects.
Regards,
Tony Pace |
Advisor
367 Newport Center Drive, Newport Beach, CA 92660
C: 949.357.3857 |
[email protected]
Per their recommendation I sent the following:
Dear Tesla,
I was advised to write to you after many attempts to get a call back from the Tesla energy department.
We have schedule construction to begin in the spring for the attached house which we have had a solar roof in the slate configuration reserved for some time. Our install still shows Sept to Oct, 2019. I understand that the slate configuration has gone back to the drawing board to be less visible to the active shingles.
We are committed to wait until your product is available. In the meantime, we need some direction to essential and non-essential loads. Conduits to the roof area to avoid external conduits on the new construction as well as connections to our generator for secondary backup. Partial install with the powerwalls should be available prior to our completion of construction.
In the event that your roof is not available for install. What specific measures should we provide for temporization and occupancy of the roof until your roof is available. Understand that our HOA provides penalties for incomplete construction monthly following one year from beginning. Additionally the HOA has allowed ONLY the slate configuration of your tiles.
I received the following response from Tesla:
Your message to
[email protected] couldn't be delivered.
The group newhomes only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
marcair1tc Office 365 newhomes
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Action Required
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- Open your Sent folder and select the original message.
- If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
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Original Message Details
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Subject: New Construction Scheduled
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Date: Sat, 16 Feb 2019 02:52:12 +0000 (UTC)
From: "Lloyd Marcum, Pres. Marc Air" <
[email protected]>
To:
[email protected]
CC:
[email protected],
[email protected]
Message-ID: <
[email protected]>
Subject: New Construction Scheduled
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I tried to call Tony back, but got nothing but voicemail and no call back.
So, I'm back to where I started. New construction started. No communication with Tesla. Incorrect information from representatives. No resolution after MANY attempts.
Anyone else had the same experience?
