Ordered oct 13 a MSM on black long range
I saw a match in stock a few states away, called up my SC, they matched me to the vin. A day or two later, I got the delivery call to set a date. I chose oct 26. All is good. I was hearing horror stories of 6-10 week waits and I thought I just cheated the system.
I notice the Vin I matched is in the source code but not presenting on the site. No worries yet
I rush to get a connector at a premium on amazon because Tesla’s store is unreliable, I rush to get a contractor and permits for the cabling and install (several hours of work) - I changed vacation plans and changed a bunch of registration papers because my wife wouldn’t be available on delivery day. Got all my docs submitted within two days of the delivery date. There was nothing left to do but take delivery.
yesterday I notice a vin has presented on my account, but it’s not the vin I matched to originally. I look it up and it references a 2020 model (my previous vin I asked them to match for me was a 2019). I contact the SC and they say something akin to “don’t do anything because that may go away” —sounds odd they “thought”
something would happen.
today I get a call and they tell me they gave away the first vin to someone else in another state because it was cheaper for Tesla. Then they matched me to a factory vin of a car that isn’t built. Now my wait may be as late as December. They even explained how they used to truck cars but now they apparently rail them because it’s cheaper.
I moved mountains to take this delivery and make myself available to travel, and they just give it away to a random person. Just a heads up for all of you that are taking deliveries of a vehicle you yourself matched at another location. Their algorithm may screw you over
my account still reads the same delivery date oddly - and the rep told me it’s wrong and there is no way we will be getting a car this weekend and to ignore it. Another problem - people can apparently drive hours to a delivery and not even realize there will be no car there if you happen to miss a call or two.
At first they refused to give me anything - I asked if I will lose my trade in value. They said yes if it’s over 30 days from the quote they provided (which it almost certainly will be) I kept at it and they said they MAY give me something and just placated with emotional mirroring which does nothing for me. I lost money and time planning a bunch of variables around a delivery date and your excuse for it not happening is you gave it to someone else. That’s terrible. It’s one thing if “the truck broke down” “the car had damage” — something of a force majeure nature I can comprehend. To just randomly unassign me from a car when I’ve done all this paperwork and hustle to get things ready is really cold.
highly disappointed in this experience