You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
I think that's *mostly* for Cali due to the sheer volume of cars there. I have had zero issues and can schedule a service within a week for both SC and mobile services. Mine have been great. And I've seen signs on non Tesla cars saying "this car has been in shop for past 5 out of 6 months do not buy one. So I'm not sure where you get that only Tesla has had this problem, though I do admit it sounds like they need to step it up in southern Cali.
Also the phone thing, I personally love and don't really see why people want to talk to someone on a phone. Most people that demand to speak to someone generally are the people that are getting nothing accomplished because they're yelling and demanding something of someone who.. answers phones. Where, when you schedule service or email(though email still has a hard time of being tracked), that low level tech person looking at ticket can take time to go consult with someone who can do what is needed and make the needed decisions on a better schedule.
That's the thing, I drive cars and ride motorcycles, I research and scour about cars all the time. And there has NEVER been a brand that didn't have this same sort of 'problem'. Someone complains about service, a lot of people say theirs is great. Someone asks about how reliable because everyone is posting issues, people say theirs is fine. There's a VAST majority of people that would never think of getting on a car forum or group because they just drive their cars every day, they don't care after that unless they have an issue. Tesla is a little different than most because I see so many people passionate about their cars from so many different walks of life. So people are much more likely to bring up even smaller issues on a forum than just driving to dealership 2 mins away.
Yeah I don't think anyone is arguing that they shouldn't expand a bit and I'm sympathetic to your specific issue but, like I've said in several posts, confirmation bias doesn't mean everyone has had that issue. I read a post on Audi forums where someone went through 3 months of service appts with Audi and eventually had to hire a lawyer to get a lemon bought back. And what could you possibly gain from talking on the phone? "Yes sir, you're gonna have to drop the battery and replace the fuse, call back if you need more guidance" "Oh yeah I've heard that squeaky noise enough to diagnose it over the phone" Most times it's just used as a way for an extrovert to leverage their social skills to make themselves more important than all the other people with issues.Or maybe people want to discuss the various issues over the phone so they don't have to wait weeks before talking to someone only to find the issue could be corrected without a service visit??? Or maybe the problem is something that the user doesn't understand and they don't know if it needs a service call??? Seems to me the emphasis would be on having good, accessible phone support to perform triage reducing the load on service centers???
Summary, great cars, incompetent and corrupt company. I love my Model X but I could go on about my issues and Tesla's outright refusal to fix (yellow band around the screen is appalling but "normal" according to Tesla so no warranty replacement for me as just one example). I genuinely hope that by the time my X lease is up, Tesla has real competition as I REALLY do not want to give them another dime of my money... The cars though, they are amazing... No arguments there.
Jeff
You are preaching to the choir here. I love driving the car (mostly) but I hate the way I am treated by the company. You might want to rethink the supercharger revenge thing though. It may be cutting off your nose...
Tesla doesn't say Supercharger use reduces your battery capacity, but my X has about 27,000 miles and I think the battery capacity is down 5 or 6%, perhaps more. It's not easy to measure really. The numbers in and out are different and I never know what is supposed to be what really. Its a big job trying to keep track of just how healthy your car is. Still, I think my X is wearing faster than others because of my nearly total supercharge use. Can't say for sure, but I should know more in a month or two.
I disagree with most of what you said but I do think they should have given previous X/S owners premium connectivity for life since it wasn't really mentioned explicitly.(though no car company does give that free)Make no mistake the cars are awesome, assuming you get a good one... Lets start there... Tesla QC is wildly inconsistent bordering on the realm of gross negligence at times... Okay, lets assume you get a "good one"... If something ever does happen service is a complete and total nightmare, it just is. Good luck getting things fixed in a timely manor but hey you'll get Uber credits for your troubles unlike other "premium" brands where you get a loaner car... Also, keep in mind that at any moment Tesla can cripple your car with a software update but act like they are trying to help YOU the customer rather than covering their own ass. This brings me to my last point, the company itself. ALL the company cares about right now, and I mean ALL it cares about, is sales. Once you sign, you're on your own and whatever you do don't believe anything you're told even if you have it in writing. Tesla doesn't care, they'll do whatever they want. They prey upon people knowing the average person isn't going to lawyer up due to the cost of doing so. Take their new "premium connectivity" BS, I was never notified about this fee, it's not in any of my paper work and since "customer loyalty" did my order for me I never saw the order screen, I honestly had no idea this was coming. Now I get to pay $10 per month to continue to use my car as I did when I took delivery, complete and total bait and switch but again, back to that lawyer thing... Oh well, I'm getting the last laugh on that one as I have turned off my Tesla HPWC at home and will only supercharge from here on out (got free unlimited with my X) as I have a supercharger within 5 min of my house.
Summary, great cars, incompetent and corrupt company. I love my Model X but I could go on about my issues and Tesla's outright refusal to fix (yellow band around the screen is appalling but "normal" according to Tesla so no warranty replacement for me as just one example). I genuinely hope that by the time my X lease is up, Tesla has real competition as I REALLY do not want to give them another dime of my money... The cars though, they are amazing... No arguments there.
Jeff
We thought about that actually but in the end not remotely concerned, we don't take long trips and the "stock" mileage for our 100D is plenty for even the most adventurous travel we might decide to do. Since we can't take the Tesla with us when we RV, it just never sees long road trips. The only real impact we see is the eventual throttling we'll be subjected to when we hit that magical, but never disclosed, number of DC fast charges allowed. Yeah that'll suck, no doubt, but... Yeah...
Jeff
Summary, great cars, incompetent and corrupt company. I love my Model X but I could go on about my issues and Tesla's outright refusal to fix (yellow band around the screen is appalling but "normal" according to Tesla so no warranty replacement for me as just one example). I genuinely hope that by the time my X lease is up, Tesla has real competition as I REALLY do not want to give them another dime of my money... The cars though, they are amazing... No arguments there.
Jeff
If something ever does happen service is a complete and total nightmare, it just is. Good luck getting things fixed in a timely manor but hey you'll get Uber credits for your troubles unlike other "premium" brands where you get a loaner car...
I'm about to cancel my model X and Y orders. So many complaints and hard time getting issues fixed. I guess I'm looking for some folks to post positive experiences hoping that the vast majority of vehicles are trouble free.
I disagree with most of what you said but I do think they should have given previous X/S owners premium connectivity for life since it wasn't really mentioned explicitly.(though no car company does give that free)
Your screen surprises me, I've seen a lot about people having those fixed so I'm really surprised they would kinda tell you to get lost, have you reached out again?
Well, what makes Tesla any different from a so-called 'stealership'? There have been plenty of people that have posted here about clueless techs, lack of loaners, long waits on repairs, constantly changing stories about what is/isn't covered (i.e. "normal wear and tear), not being able to replicate issues, cars being damaged in their care, etc.Really? You think VW and Ford will upgrade their service to Tesla levels with Remote Service by 2022, and get rid of stealerships? I await this brave new world.
Make no mistake the cars are awesome, assuming you get a good one... Lets start there... Tesla QC is wildly inconsistent bordering on the realm of gross negligence at times... Okay, lets assume you get a "good one"... If something ever does happen service is a complete and total nightmare, it just is. Good luck getting things fixed in a timely manor but hey you'll get Uber credits for your troubles unlike other "premium" brands where you get a loaner car... Also, keep in mind that at any moment Tesla can cripple your car with a software update but act like they are trying to help YOU the customer rather than covering their own ass. This brings me to my last point, the company itself. ALL the company cares about right now, and I mean ALL it cares about, is sales. Once you sign, you're on your own and whatever you do don't believe anything you're told even if you have it in writing. Tesla doesn't care, they'll do whatever they want. They prey upon people knowing the average person isn't going to lawyer up due to the cost of doing so. Take their new "premium connectivity" BS, I was never notified about this fee, it's not in any of my paper work and since "customer loyalty" did my order for me I never saw the order screen, I honestly had no idea this was coming. Now I get to pay $10 per month to continue to use my car as I did when I took delivery, complete and total bait and switch but again, back to that lawyer thing... Oh well, I'm getting the last laugh on that one as I have turned off my Tesla HPWC at home and will only supercharge from here on out (got free unlimited with my X) as I have a supercharger within 5 min of my house.
Summary, great cars, incompetent and corrupt company. I love my Model X but I could go on about my issues and Tesla's outright refusal to fix (yellow band around the screen is appalling but "normal" according to Tesla so no warranty replacement for me as just one example). I genuinely hope that by the time my X lease is up, Tesla has real competition as I REALLY do not want to give them another dime of my money... The cars though, they are amazing... No arguments there.
Jeff
Dang, what a rant! woohoo
Yeah that sucks, like I said I've seen where people have had that type of issue at all auto makers, I have been fortunate to never have been the victim and i'm sure it'd shake me up if it did. If it were me, i'd still be scheduling service until it was resolved. When was the last time you went in for that issue?Done arguing with them. All I kept getting back was various versions of "not sure why those other owners got it but it's not covered and you're not getting one"... This is from two different service centers. To hell with it... It really looks great to my friends/family when they see it and then learn Tesla refuses to fix it... I've successfully talked at least 3 people out of purchasing a Tesla and seeing my screen was a major talking point.
The screen thing is just one part of the issues I've ran into with Tesla... Not worth rehashing all of the other issues. I'm sure if I cared enough I could probably get some traction but...
Jeff
From everything I've read here, it was literally a case by case basis. First it was "there's a fix on the way, sit tight", then they had the audacity to start charging people UNDER warranty like $1200 to replace the unit if they REALLY wanted it (and even those that had theirs replaced noted it soon came back again), and now they claim they have a UV machine that many claim actually repairs the screen...when the machine is either at their SC or actually working for that matter.They won't fix the yellowing border? They replaced my MCU screen in 2018 and did the UV fix in 2019.
Service level depends on the SC. I have had bad experiences at my SC a few years ago, but since then they have been very good. I always get a loaner (in both MN and IL service centers) and have never been denied warranty items (15-20 warranty claims at least).
Yeah I don't think anyone is arguing that they shouldn't expand a bit and I'm sympathetic to your specific issue but, like I've said in several posts, confirmation bias doesn't mean everyone has had that issue.
Done arguing with them. All I kept getting back was various versions of "not sure why those other owners got it but it's not covered and you're not getting one"... This is from two different service centers. To hell with it... It really looks great to my friends/family when they see it and then learn Tesla refuses to fix it... I've successfully talked at least 3 people out of purchasing a Tesla and seeing my screen was a major talking point.
The screen thing is just one part of the issues I've ran into with Tesla... Not worth rehashing all of the other issues. I'm sure if I cared enough I could probably get some traction but...
Jeff
Quite the contrary, I'm saying people that have an issue think it's the end of the world and people without the issue aren't going to post about it unless someone challenges it. I recommend not looking through a forum to find reliability but look at CR etc.I really don't know what your point is. You seem to think that unless you have the problem it isn't much of a problem. Ok, that's your opinion. It is worth the same as everyone else's.
Thank you for your opinion.