I’d have added this to my thread about poor service last week, but it got locked as I couldn’t resist responding in kind to those that turned up in the thread to troll or throw barbs at me. So a new thread it is.
Had a call from Tesla yesterday, unrelated to the issues last week, inviting me to a local event. A really nice conversation and when I was asked how my car was, and gave honest feedback about the issues I’d had with service and comms, I could not have got a better response. Phoebe was keen to explore exactly what had happened and who I’d spoken to and gave some great advice on what to do if ever in the same situation again. Also very apologetic for the bad experience I’d had, but most of all empathetic and with solutions - exactly what was needed.
Where bad interactions and experiences can break a customer relationship, great ones can rebuild it. If anyone from Tesla is watching this forum - Phoebe in Bristol is an absolute credit to your company.
Had a call from Tesla yesterday, unrelated to the issues last week, inviting me to a local event. A really nice conversation and when I was asked how my car was, and gave honest feedback about the issues I’d had with service and comms, I could not have got a better response. Phoebe was keen to explore exactly what had happened and who I’d spoken to and gave some great advice on what to do if ever in the same situation again. Also very apologetic for the bad experience I’d had, but most of all empathetic and with solutions - exactly what was needed.
Where bad interactions and experiences can break a customer relationship, great ones can rebuild it. If anyone from Tesla is watching this forum - Phoebe in Bristol is an absolute credit to your company.