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Tesla Heathrow Service Center Detailers Experience


Feb 7, 2021
Hi everyone,
So I collected my Tesla model 3 just over a week ago, took it straight to a detailers for PPF and the detailer found multiple etch marks from bird droppings and two deep scratches amongst many other paint defects that my untrained eyes failed to spot in the rain on collection day. I took it back to Tesla for fixing who advised their 3rd party paint correctors had assessed the car and would proceed to a “full machine polish”. I’m not entirely sure what this is but the detailer I took it to for PPF says it’s quite heavy handed polishing? He says if it’s not done properly it can cause a whole host of new problems.
For a brand new car I’m horrified that the car is needing to have so much paint work addressed and I haven’t even driven it yet. Very nervous about who this 3rd party paint corrector/detailer is and whether they are any good. Does anyone have experience of Tesla Heathrow service center and their 3rd party detailers/ paint correctors? Would you suggest it’s ok to let them go ahead with whatever this full machine polish is- can they be trusted not to ruin the car further? Should I just settle with the paint defects as they stand rather than put the car through so much paint work?


Oct 16, 2020
A machine polish can vary from full correction of relatively deep scratches to a light polishing to remove very fine marks. Think of it like sandpaper you can use very fine grit or very coarse grit depending on what you are trying to do. Also if you start off with coarse grit, you need to move up to finer grits to get a shiny finish, Machine polishing as a term just means they are using a machine to do the polishing. You couldn't reasonably polish huge sections of a car by hand. For etching in the clear coat I'd expect to have to do some polishing to remove it. Your detailer would likely do the same.

What you need to look out for is 'buffer trail' sometime known as holograms. These are caused when they have not polished the surface to a fine enough degree and can be seen when the sun (or a really bright light) hits the surface. Here's a simple page on the causes of them and what they look like.

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Sep 10, 2019
I had quite a lot of paintwork repair and respraying through Heathrow in 2019. I was happy with it in the end but didn’t take it to a detailer so no professional opinion on it. Good luck. You will love the car once the delivery issues are sorted. Speaking from an initial painful experience!
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