FlatSix911
Porsche 918 Hybrid
Took it back to the store and got into a little argument with the service rep. He said they don't touch the IC screen. We ended up going back and forth for awhile until I asked him to sit down and look at it. Then he said, "that looks pretty bad."
He took it back for the techs to look at and they ended up....removing plastic tape. I didn't get to see them do this but I'm 99.9% sure the tape was on the back side of the screen. When the rep came back he had to make up a story of why the tape was there since he clearly was wrong on his original feedback. I let him save faced since I'm just happy that everything looks good as new again.
Thanks for your help!
The lack of correct information coming from Tesla service reps is unfortunate... they need better training and management.