In my case, within a day after I booked the appointment, I received the estimate to sign. That's when I realized I was getting the HW3 upgrade as well. Then after that, I received another email that said that I would get 2 emails a week with updates on the parts. The first email I received said that it was ordered but not in yet. That was a week before the scheduled date. I took it in on the scheduled day, but the email indicating the part was received wasn't received until I was already in service. I think the part was received earlier, but they only schedule those emails twice a week and it just happened to line up that way. So from appointment to completed job was less than 10 days, including ordering the part. Bear in mind that this mostly happened before the price drop, so the parts situation might have changed since...