Tesla Insurance Claim Check Bounced

[whitex]

I know... I was just using the State Farm tag line to make fun of Tesla Insurance "not being there"

Then perhaps you should have said "Unlike a good neighbor, Tesla Insurance is not there"

 

[kdday]

A very brief update.

This morning I received an email saying that "due to a technical error" the new check was not sent via overnight and instead would go out regular mail. I immediately emailed back asking to please cancel that check and overnight a new check, to which I got an "out of office until the 21st" automated reply.

Add this to your complaint with the regulator. This is classic BS

 

[whitex]

A very brief update.

This morning I received an email saying that "due to a technical error" the new check was not sent via overnight and instead would go out regular mail. I immediately emailed back asking to please cancel that check and overnight a new check, to which I got an "out of office until the 21st" automated reply.

Perhaps Tesla wants to push the expense to the next quarter, so Elon can claim more profit for this quarter? Game of pennies, as Elon said, and I assume there are a lot of pennies involved, not to mention some more pennies in interest which Tesla gets to claim as profit too. I know it sounds ridiculous for an S&P 500 company, but after all the other crap Elon has pulled with Tesla to-date, I wouldn't put this past him, or his staff who are given very clear orders to save every penny anywhere they can.

 

[whitex]

Tesla is utterly incompetent at everything it does. File a complaint.

Oh come on, they are very good and competent and hyping up the product, selling vaporware, attracting new customers - generally anything that involved taking in money. They are not so good at anything which costs them money, like service, delivering on time, fulfilling promises, delivering on published specifications (although they very quickly got good very good at ludicrous excuses, like "some part of the car we sold you is capable of the specification we published, but not all of your car", or, "the yellow screen on your 6 months old car is your own fault for exposing the screen to oxygen", or "nobody can predict when we'll deliver this feature we sold you in 2016").

 

[whitex]

A poor customer service experience, yes, but no reason to run to regulators and file complaints. This is not malicious...

You do realize the regulators also deal with incompetent companies, or even ones violating regulations by total accident? I think you might be confusing regulators with the police (or other law enforcement agency). A single incident will not result in anything earthshattering for Tesla, but if the regulators see this happening often, they will intervene. There is no way for a single customer to know is this is regular practice, or a one-off, never happened before or since, error. That is why every customer should report it, and let the regulators decide what to do with that.

 

[whitex]

I do hope I get the claim amount plus the NSF charge the bank assessed me.

A situation like this could have caused you to bounce other payments, which it turn could cost you thousands in penalty interest (say you have a $25K balance on a credit card, which you intend to pay interest only for years, and this bounced payment caused your rate to go from 1% to 30%). I wonder how much Tesla charges for bounced payments, NSF checks, etc. They should at least pay their own customers the same fees they would charge customers who bounce payments to Tesla.

 

[whitex]

@eJonny - I am sure it will all work out for you and agree you shouldn't have had this odd experience in the first place. Best wishes.

Did you mean that you are sure that after @eJonny spends a bunch of effort straightening it all out, eventually he will get the original amount, but no compensation for any of the effort spent to straighten it all out, interest on the money he should have earned, possibly not even the NSF charge? Or are you somehow certain that if @eJonny did absolutely nothing, everything magically would have just appeared in the right accounts, payments would have made themselves, etc?

 

[Raechris]

Did you mean that you are sure that after @eJonny spends a bunch of effort straightening it all out, eventually he will get the original amount, but no compensation for any of the effort spent to straighten it all out, interest on the money he should have earned, possibly not even the NSF charge? Or are you somehow certain that if @eJonny did absolutely nothing, everything magically would have just appeared in the right accounts, payments would have made themselves, etc?

Yes, thank you. After working in jobs/environments on all sides of issues like this one it was practical advice from personal and professional experience.

 

[whitex]

Yes, thank you. After working in jobs/environments on all sides of issues like this one it was practical advise from personal and professional experience. You don't have to agree or be snarky about it.

What part of what you said was this advice you speak of, and can you clarify what exactly you were advising the OP do?

 

[eJonny]

Here's a quick update on the bounced check. After a number of phone calls (I'll update the primary thread on this sequence of incredible blunders), I was finally assured yesterday that a check would be cut and sent overnight. I received a tracking number yesterday and it is on track to deliver today. I'll deposit the check immediately and confirm that the check cleared and update this thread.

 

[bFlat]

Here's a quick update on the bounced check. After a number of phone calls (I'll update the primary thread on this sequence of incredible blunders), I was finally assured yesterday that a check would be cut and sent overnight. I received a tracking number yesterday and it is on track to deliver today. I'll deposit the check immediately and confirm that the check cleared and update this thread.

If you end up getting stacks of hundred dollar bills, make sure you take a careful look at Franklin's face. If it looks a lot like Elon, then they screwed you over again.

Seriously, hope you get a legit check this time!

 

[AMPd]

A situation like this could have caused you to bounce other payments, which it turn could cost you thousands in penalty interest (say you have a $25K balance on a credit card, which you intend to pay interest only for years, and this bounced payment caused your rate to go from 1% to 30%). I wonder how much Tesla charges for bounced payments, NSF checks, etc. They should at least pay their own customers the same fees they would charge customers who bounce payments to Tesla.

Back when Tesla was a good company I had my lease payments set up to auto pay, they charged me twice in one month. I called Tesla finance and spoke to a nice lady who offered to pay any overdraft fees that I may have had because of the extra charge. Wasn’t a big deal but I thought it was a nice gesture. Sad to see things have changed to a “sucks 4 you” attitude at Tesla.