Tesla iOS App not working

[cs1845]

Agree that since it is happening to so many Tesla users that Tesla should be working to resolve it even if not technically on their end. Hopefullly Tesla is in contact with AT&T by now (seems like it was reported to the engineers already based on another post on this thread) to try and sort out the issue and get it resolved.

 

[chdavis]

Has anyone used T-Mobile before? I'm seriously considering making the switch as my IPhone is paid off and not tied to the carrier and it seems to be cheaper than AT&T anyways.

Crazy enough, I’ve been having the same thoughts. I get the impression that T-Mobile is good, but maybe not quite as good coverage as att

 

[cs1845]

I've heard good things about T-Mobile recently and their coverage and plans seem pretty good in terms of pricing and features. Also their 5G support seems good. I've been on AT&T since 2009 because iPhone was exclusive to AT&T back then and I haven't found a reason to switch but if this doesn't get resolved soon it might be time to go elsewhere.

 

[SabrToothSqrl]

VPN worked for me. We tried sprint in 2019. It was a joke vs. att.

everyone rating the Tesla app 1/5 in the App Store... I mean.. it doesn’t work. So... it’s a *gasp* brick.

 

[T3SLA90D]

Same issue here with model S, iPhone and AT&T. Tesla had a problem with AT&T a couple of years ago where slacker radio was loading very slowly in the car. Not sure if this is something related happening again between Tesla and AT&T.
I encourage everyone having the issue to call Tesla support and report the issue. Otherwise it may take a long time to get recognized and addressed.

 

[cs1845]

I tried contacting Tesla on the phone and it was useless. They gave me basic troubleshooting steps which I had already done and then said they couldn't do anything and to set up a service appointment and they had no way to forward the issue up the chain. I guess someone from the service department needs to do it.

 

[T3SLA90D]

Anyone with android and AT&T having the issue as well it is it just limited to iPhone?

 

[chdavis]

Still doesn't work for me, getting by using the VPN workaround. Disappointing that I've spent time with Tesla and ATT to bring it to their attention and it's hard for anyone to find the issue

 

[cs1845]

I've decided to switch to T-Mobile. I will actually save money on the plan anyways and the features seem better. Plus they have good 5G coverage for when I get my next phone. I just ordered my SIM card.

 

[chdavis]

Let me know how you make out and what you think of the service

 

[jlindy]

For those that have never used a vpn can you walk me through what needs to be done and the process each time you want to check your car? Just connect to vpn when you want to check your car? What’s a good free one to use? Sorry but have never used one before.

 

[SabrToothSqrl]

I tried contacting Tesla on the phone and it was useless. They gave me basic troubleshooting steps which I had already done and then said they couldn't do anything and to set up a service appointment and they had no way to forward the issue up the chain. I guess someone from the service department needs to do it.

That's the Tesla (Lack of) service that's making me tell everyone I know to avoid these cars like the plague.

 

[chdavis]

For those that have never used a vpn can you walk me through what needs to be done and the process each time you want to check your car? Just connect to vpn when you want to check your car? What’s a good free one to use? Sorry but have never used one before.

Just download VPN - Superunlimited Proxy in the App Store, it's free. You only have to turn it on once in settings. It's straightforward once you install the app

 

[T3SLA90D]

If everyone having the problem goes to the App Store and give the Tesla app 1 star and write a review about the issue, this may catch Tesla’s attention.

 

[SabrToothSqrl]

If everyone having the problem goes to the App Store and give the Tesla app 1 star and write a review about the issue, this may catch Tesla’s attention.

Since it's not like you can call and talk to a human, I agree.

 

[Solidred]

Since it's not like you can call and talk to a human, I agree.

Im having this same issue connecting to both my 3 and x. What’s weird though if I hard press on the Tesla app it brings up a quick status of the car, location and battery status. Then I go into the app and the car is connected...weird stuff. For me it started after I updated iPhone to 13.6

 

[Stars_Fan]

I've decided to switch to T-Mobile. I will actually save money on the plan anyways and the features seem better. Plus they have good 5G coverage for when I get my next phone. I just ordered my SIM card.

Good luck. I switched for 3 months last year. Outside of cities the coverage is crap at best.

 

[Nautikelz]

I have the same issue. Unfortunately I still get the error using PIA VPN.
M3 iPhone on att.
Would anyone know or share VPN settings that work thanks in advance.

 

[hamoneaster]

If everyone having the problem goes to the App Store and give the Tesla app 1 star and write a review about the issue, this may catch Tesla’s attention.

Agreed. Doing it now. It seems like Stats and Remote for Tesla apps aren't having these issues? They are sending commands to the car's API some other way? Do either of these apps support Smart Summon?

 

[chdavis]

Agreed. Doing it now. It seems like Stats and Remote for Tesla apps aren't having these issues? They are sending commands to the car's API some other way? Do either of these apps support Smart Summon?

No they don’t