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Tesla is communicating better.

Discussion in 'Model S: Ordering, Production, Delivery' started by pilotSteve, Oct 20, 2012.

  1. pilotSteve

    pilotSteve Member

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    Got an email update from Matt @ Tesla yesterday.... and it was unsolicited!

    Nice! I did in fact ask him some questions about my delivery window which he replied to an hour or so later. Wow, there is actually proactive communication happening.

    Well done Tesla. I think (hope) that George B lit a fire under the customer service team to not just respond to incoming questions, but to take some initiative and reach out.

    Thanks Tesla!!!
     
  2. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

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    Pilot, what's your sequence number, if you don't mind my asking?
     
  3. Arnold Panz

    Arnold Panz Model Sig 304, VIN 542

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    Indeed, I got a great email today, including pics of my car (attached at the bottom)! Here is a brief excerpt which I think is very helpful/informative on the build process:

    So it sounds like I'm looking at a mid-November delivery, which is about what I expected at this point. There was also a very honest discussion of why Tesla hasn't done as good a job as they would have liked with communications to Sigs to date, and it seems like they think they'll be able to do a much better job going forward. Receiving this email was a great start!

    image.jpg
    image.jpg
     
  4. steve841

    steve841 Active Member

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    Congrats on the news!

    Hoping my Tesla folks can pull off a similar email (HINT HINT) Sig 957
     
  5. Tommy

    Tommy Member

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    That's great news Arnold; very happy for you. I think there are some on the forum (including myself) that didn't realize it takes 2 weeks to trek across to FL, plus the extra time to do a burn-in. Now I understand much better why those on the East coast have a mid Nov delivery. Thanks for the informative post.
     
  6. vfx

    vfx Well-Known Member

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    How smart is it to target TMC forum members with updates?

    Brilliant.
     
  7. efusco

    efusco Moderator - Model S & X forums

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    Great news and informative email Arnold! Though 15 days to Florida means they're likely using a big truck with several cars on a round-about route.
     
  8. Jason S

    Jason S Model S Sig Perf (P85)

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    lol, I haven't gotten one yet! (Would be pretty interesting if that was the exact behavior tho)

    D'oh, gotta edit my sig line out a few more days. I'd targeted the end of my delivery window and that looks like it'll pass...
     
  9. Joel

    Joel Active Member

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    What is Burn In?
     
  10. Jason S

    Jason S Model S Sig Perf (P85)

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    It used to be that computer stuff would tend to burn out in the first 24 hours, and if it survived it was highly likely to be good for years. It was/is called "burn in" and I think they are doing some variation on that.
     
  11. Arnold Panz

    Arnold Panz Model Sig 304, VIN 542

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    Glad you asked -- I didn't have a clue! My best guess was that they were etching "Signature" into the side turn indicators using some kind of "burn in" process. :rolleyes:

    The letter had a couple of other things I didn't know -- DES (I assume this is Delivery Experience Specialist), and the "NA delivery team (North America?). Here's another graph from the email that should give comfort to the Rs and Ps:

    Basically, the Sigs were/are very much the guinea pigs that allowed Tesla to work out some kinks and bugs in some of their systems and processes. Cold comfort for some, but it actually makes me feel much better about things -- as I've stated elsewhere I'd hate to see us go through what we have and not have Tesla learn anything from it.
     
  12. efusco

    efusco Moderator - Model S & X forums

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    $108k guinea pigs...
     
  13. Arnold Panz

    Arnold Panz Model Sig 304, VIN 542

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    LOL! I like to think of it as $7500 guinea pigs, which is the Sig premium :). I'd be buying the car anyway.
     
  14. Doug_G

    Doug_G Lead Moderator

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    Electronics are statistically most likely to fail in the first 24 hours of operation. From that point forward failure rates to a very low level until the device approaches its end of life (electronics "wear out" due to various mechanisms, some of which the design engineer has influence over). "Burn in" is the process of running a new device for a period of time to eliminate those "infancy failures".

    This is tech terminology rather than automotive...
     
  15. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    Right. You never run a server in production until it's been powered up for a few days--even though the manufacturer has burned it in at the factory. Some infants die a little more slowly than others.
     
  16. aviators99

    aviators99 Model S - R140

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    Hmm...maybe I'm just going completely nuts, but doesn't the car behind yours look gray, as opposed to silver?
     
  17. vfx

    vfx Well-Known Member

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    We used to drive new factory owned cars for 4000 miles before delivering them to the press for review.
     
  18. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

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    Must be a marketing car. Definitely gray.

    Congrats, Arnold! Who's Josh?!
     
  19. AnOutsider

    AnOutsider S532 # XS27

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    Morbid.
     
  20. Brian H

    Brian H Banned

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    The average is over 70 yrs., depending on when you start counting (to dispose of the early "burn outs".) >:-}
     

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