Got an email update from Matt @ Tesla yesterday.... and it was unsolicited! Nice! I did in fact ask him some questions about my delivery window which he replied to an hour or so later. Wow, there is actually proactive communication happening. Well done Tesla. I think (hope) that George B lit a fire under the customer service team to not just respond to incoming questions, but to take some initiative and reach out. Thanks Tesla!!!
Indeed, I got a great email today, including pics of my car (attached at the bottom)! Here is a brief excerpt which I think is very helpful/informative on the build process: So it sounds like I'm looking at a mid-November delivery, which is about what I expected at this point. There was also a very honest discussion of why Tesla hasn't done as good a job as they would have liked with communications to Sigs to date, and it seems like they think they'll be able to do a much better job going forward. Receiving this email was a great start!
That's great news Arnold; very happy for you. I think there are some on the forum (including myself) that didn't realize it takes 2 weeks to trek across to FL, plus the extra time to do a burn-in. Now I understand much better why those on the East coast have a mid Nov delivery. Thanks for the informative post.
Great news and informative email Arnold! Though 15 days to Florida means they're likely using a big truck with several cars on a round-about route.
lol, I haven't gotten one yet! (Would be pretty interesting if that was the exact behavior tho) D'oh, gotta edit my sig line out a few more days. I'd targeted the end of my delivery window and that looks like it'll pass...
It used to be that computer stuff would tend to burn out in the first 24 hours, and if it survived it was highly likely to be good for years. It was/is called "burn in" and I think they are doing some variation on that.
Glad you asked -- I didn't have a clue! My best guess was that they were etching "Signature" into the side turn indicators using some kind of "burn in" process. The letter had a couple of other things I didn't know -- DES (I assume this is Delivery Experience Specialist), and the "NA delivery team (North America?). Here's another graph from the email that should give comfort to the Rs and Ps: Basically, the Sigs were/are very much the guinea pigs that allowed Tesla to work out some kinks and bugs in some of their systems and processes. Cold comfort for some, but it actually makes me feel much better about things -- as I've stated elsewhere I'd hate to see us go through what we have and not have Tesla learn anything from it.
LOL! I like to think of it as $7500 guinea pigs, which is the Sig premium . I'd be buying the car anyway.
Electronics are statistically most likely to fail in the first 24 hours of operation. From that point forward failure rates to a very low level until the device approaches its end of life (electronics "wear out" due to various mechanisms, some of which the design engineer has influence over). "Burn in" is the process of running a new device for a period of time to eliminate those "infancy failures". This is tech terminology rather than automotive...
Right. You never run a server in production until it's been powered up for a few days--even though the manufacturer has burned it in at the factory. Some infants die a little more slowly than others.
Hmm...maybe I'm just going completely nuts, but doesn't the car behind yours look gray, as opposed to silver?
We used to drive new factory owned cars for 4000 miles before delivering them to the press for review.
The average is over 70 yrs., depending on when you start counting (to dispose of the early "burn outs".) >:-}