roblab
Active Member
"Service" means more than oil and filter changes, what he/she is talking about is the level of service to your customers, as a company. "Customer service", in fact.
It's true that the majority of Tesla owners probably have had good customer service from Tesla, but 'majority' isn't good enough. If you saw an eBay seller with 80% positive 20% negative ratings you would probably think they are a bad seller.
Unless you use pay per supercharging, in which case it's more expensive than a gas car.
Well, Mister Dont, I still think you're wrong. Of course service means more than oil changes, but not much more. Most gas car owners take their car in for service to get the oil changed. Tire service can be done at the tire store, windshield wipers can be put on by yourself in your garage. Paint issues can often be taken care of (better) by your local body shop. "Customer Service" obviously means that your service center offers you, what, free soft drinks? AS THERE IS NO SERVICE, that leaves precious little.
I think it would be interesting, as I pointed out before, to see a real poll as to how many owners have experienced poor "Customer Service", whatever that is. I personally feel it is far, far less than "20%". I'd like to know where you get your numbers. Your gut?
My wife's 3 pays for supercharging. We drove 250 miles and filled up to get home. Cost us about five bucks. Tell me what large luxo performance gas car can go 250 miles on five bucks! It is nowhere near what I have paid. Ten gallons of gas goes for about $40 now, I hear.
Weird, why do the threaten to void the warranty unless you take it in for wiper fluid and other crazy things at their "service intervals"?
No, Demundus, "the" don't. This is silly. I have had 3 Teslas. First two have over 80,000 miles on them, never in for a "Service Interval" or a routine service. The newer 3 has near 14000 miles, never been in for service. No one has voided the warranty except the odometer, but truth to tell, I have never had any service. They say the battery is warranted for eight years. Sounds like I should have near 250,000 miles before then, and I bet the battery will last twice that.