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Tesla is having my new X repainted, is there anything I can do?

Discussion in 'Model X' started by ZachBreck, Oct 1, 2017.

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  1. ZachBreck

    ZachBreck Member

    Joined:
    Sep 5, 2017
    Messages:
    15
    Location:
    Ohio
    So I took delivery of my X close to a month ago. On our inspection we noticed two sizeable scratches. The delivery manager said they saw them in detailing, but didn't have time to get them out so I'd have to bring it back for their certified body shop to fix them. They said it would take a day.


    Day 2, they call and say they can't get the scratches out. They have to repaint the door and blend it with the quarter and other door, and the 2nd scratch on the fender would also require paint. Long story short, they had to repaint 1/4 of the car.


    Day 6 I go to pick it up and it looks terrible. The orange peel on the parts was like night and day from what the factory is. The manager totally agreed and said he'd send it right back for them to fix and he's never seen that type of poor work out of this place


    I'm on day 15. I have a nice loaner, but my main concern is I paid for a brand new car, and with all this painting I feel I'm getting screwed. Won't this add extra depreciation as its not the factory paint job? It's essentially been in an accident and repaired at this point. I'm in Ohio for reference if anyone has any advice?


    tl;dr
    New X was scratched, repainted 1/4 of the car and I'm stuck with a not new new car.
     
  2. Peteybabes

    Peteybabes redneck drivin' a tesla...

    Joined:
    Apr 8, 2016
    Messages:
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    Location:
    'murica
    send your car to be repainted at Connan's Paint & Body in Indianapolis...

    they are the only certified Tesla repair center in the state, and Tesla operates out of their building... Home | Connan's Paint and Body Shop
     
  3. dragonxt

    dragonxt Active Member

    Joined:
    Oct 26, 2016
    Messages:
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    Location:
    Bay Area
    What color is your car?

    If it is Pearl White it's going to be hard to color match.

    I suggest you go to a really reputed Tesla Certified paint shop, and not the one you previously had your car sent to.
     
  4. grashelm

    grashelm Member

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    Apr 8, 2016
    Messages:
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    Location:
    Florida
    If it's that noticeable, then depreciation would certainly be a concern. I would demand they repaint until you're satisfied that it replicates the factory paint job.
     
  5. number12

    number12 Supporting Member

    Joined:
    Aug 16, 2016
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    1,482
    Location:
    Tesla
    I suggest you ask for a new car. Why not?

    Probably roll in a tesla loaner till then
     
    • Like x 3
  6. Plan B

    Plan B Active Member

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    Tesla will make it right, but getting a new X will most likely not happen so just keep your patience.
     
    • Funny x 2
    • Like x 1
  7. Phil Seastrand

    Joined:
    Mar 4, 2014
    Messages:
    355
    Location:
    United States
    It is common for traditional dealers to repaint part or all of a car before delivering it as new. Lots of cars are damaged during transit to the lot. I would expect Tesla to repaint it to "like new" condition but it's not reasonable to expect a new car.
     
  8. Sandiegodoug

    Sandiegodoug Member

    Joined:
    Apr 25, 2017
    Messages:
    250
    Location:
    SAN Diego
    Mine is pearl white and had paint issues. They kept car about 3 weeks, sent to tesla authorized paint shop, car had extensive repaint but came home looking beautiful.
     
  9. skilly

    skilly Member

    Joined:
    Dec 8, 2014
    Messages:
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    Location:
    Livermore CA
    This.

    Plus, depreciating factors are from accidents not from situations like this. This is a "due bill" that they are delivering on, not a vehicle accident that brings to question the integrity of the vehicle. Even if it were a door ding that decidedly needed a paint correction, that wouldn't be a factor with depreciation.

    The biggest factor that plays into depreciation is an act you already did...you bought it.
     
  10. ZachBreck

    ZachBreck Member

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    Sep 5, 2017
    Messages:
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    Location:
    Ohio
    Thanks for the info guys. What I wanted to know.
     
  11. chillaban

    chillaban Active Member

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    May 5, 2016
    Messages:
    2,383
    Location:
    Bay Area
    I can confirm. Literally two of my three German cars had been damaged in transit, and spent time with a body shop before or right around delivery. In one of the two cases I got to see the car in its damaged state, in the second case the delivery guy just sent it off to the body shop before telling me. At any rate, both cases, I inspected the car thoroughly after repair and could not tell that it's not factory. Nor could the lease turn-in inspection dude with his paint probe.

    Overall, I wouldn't worry about paint defects on new delivery. I'd mainly prioritize getting a loaner to your satisfaction and due bill.
     
    • Like x 1

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