Tesla Is Number One In Consumer Reports' 2020 Owner Satisfaction Survey

[TMC Staff]

This is now Tesla’s fourth consecutive year as CR’s owner satisfaction king. Consumer Reports (CR) releases its owner satisfaction data every year and for the last three years, Tesla has been the leader. Well, we can now make that four consecutive years, because the EV manufacturer has done it again, easily beating its competitors – it...
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[Spalding]

Will be accompanied by Consumer Reports' extensive explanation why it thinks Teslas are not well built, not safe, or whatever, and that "customer satisfaction" is a meaningless metric. Which leads inevitably to the question: if customer satisfaction is meaningless, why does Consumer Reports bother to conduct that survey?

 

[SabrToothSqrl]

lol, i guess when you can't call for service, it's always 10/10.

 

[Tiger]

Consumer Reports should start a new category: Consumer Reports’ 2020 Owner Service Satisfaction Survey

 

[Tiger]

if customer satisfaction is meaningless, why does Consumer Reports bother to conduct that survey?

Maybe Tesla pays them to do it?

 

[SabrToothSqrl]

someone replace ATT With Tesla here... my photoshop skillz are 0/10.

 

[Uncle Paul]

Interesting, but recently it seems like Consumer Reports is not doing their own research, but lots of the negative stuff is cut and paste from forum complaints.

 

[hill]

Once upon a time we got Tesla's as rentals for ownership service center timeouts. Now it's coupons for Uber.
.

 

[AMPd]

Interesting, but recently it seems like Consumer Reports is not doing their own research, but lots of the negative stuff is cut and paste from forum complaints.

That’s literally doing research...aka browsing the forum.