Tesla is officially ghosting early Solar Roof orders

[NCEP]

Just got a call from a Tesla Solar rep who told me quite clearly that based on the price that Tesla offered me (and which I accepted years ago) that I should not expect the install to move forward. I quote: "It looks like you have had a solar roof project on hold for nearly 800 days, based on the price agreed on that project you can expect to wait another 800 days, I would recommend you consider a 3rd party installer"

I pointed out that Tesla could contract out the install to a 3rd party installer at the price at which we agreed. And I noted that I have been a long-time customer since 2014 and treating early-adopters like this is pretty messed up. Obviously that made little difference.

It was weird. He was clearly trying to get me to cancel but made a point of saying that Tesla could cancel at any time based on the contract. He stated that after I said I would likely pursue arbitration.

Why doesn't Tesla just cancel my project like they have done with so many others?

I'm currently inclined to shout from the rooftops about how garbage Tesla Solar is but I figured I would turn to TMC instead before I do that in case anyone has some sage advice.

 

[jjrandorin]

Sounds like you ordered somewhere around here....

Solar Roof, big price increase

When I placed my order for a 6.02kW solar roof last Thanksgiving, the estimated price was $65K. For months there was no action on my order, in part because my roof has a projection over a bay window where the roof edge is angled other than 90°, which the PA said they could not do. Finally I...

teslamotorsclub.com

I'm currently inclined to shout from the rooftops about how garbage Tesla Solar is but I figured I would turn to TMC instead before I do that in case anyone has some sage advice.

That already exists in that 50+ page thread I linked above. There isnt anything we can suggest here other than waiting, or canceling.

 

[Vines]

Just got a call from a Tesla Solar rep who told me quite clearly that based on the price that Tesla offered me (and which I accepted years ago) that I should not expect the install to move forward. I quote: "It looks like you have had a solar roof project on hold for nearly 800 days, based on the price agreed on that project you can expect to wait another 800 days, I would recommend you consider a 3rd party installer"

I pointed out that Tesla could contract out the install to a 3rd party installer at the price at which we agreed. And I noted that I have been a long-time customer since 2014 and treating early-adopters like this is pretty messed up. Obviously that made little difference.

It was weird. He was clearly trying to get me to cancel but made a point of saying that Tesla could cancel at any time based on the contract. He stated that after I said I would likely pursue arbitration.

Why doesn't Tesla just cancel my project like they have done with so many others?

I'm currently inclined to shout from the rooftops about how garbage Tesla Solar is but I figured I would turn to TMC instead before I do that in case anyone has some sage advice.

Tesla doesn't need early adopters anymore, so those things that you did to get the company off the ground are great and probably part of why I own a Tesla.

They are also clearly large enough to eat a few tens of K in losses to honor their promises but won't because the bad publicity won't cost them anything. I am glad that we never tried to install the SolarGlass roofs, though they look really nice.

Your only hope IMO is to tweet the head twit and somehow get his attention to take care of his money-making companies, good luck with that.

 

[h2ofun]

Tesla doesn't need early adopters anymore, so those things that you did to get the company off the ground are great and probably part of why I own a Tesla.

They are also clearly large enough to eat a few tens of K in losses to honor their promises but won't because the bad publicity won't cost them anything. I am glad that we never tried to install the SolarGlass roofs, though they look really nice.

Your only hope IMO is to tweet the head twit and somehow get his attention to take care of his money-making companies, good luck with that.

why anyone would want to spend lots of money with a company like this is, .........

 

[Vines]

why anyone would want to spend lots of money with a company like this is, .........

I mean we both have Powerwalls on our wall so...something about glass houses and stones...lol

I actually have a 12" high Tesla logo on my wall at work, def drank the kool-aid.

 

[NCEP]

I've owned 3 teslas. We have 2 powerwalls. Hell, I'm wearing a tesla solar roof shirt right now. If they came to me and said, "listen, we screwed up the original price, but we could make it work for a 25% increase" I would strongly consider that. Don't know why they have to be so dumb about it.

 

[BGbreeder]

I've owned 3 teslas. We have 2 powerwalls. Hell, I'm wearing a tesla solar roof shirt right now. If they came to me and said, "listen, we screwed up the original price, but we could make it work for a 25% increase" I would strongly consider that. Don't know why they have to be so dumb about it.

Sorry for your troubles, but how often does a company run by the "head twit" excel at customer service? If it were me, I would follow the advice the thread linked above. This isn't wine, or cheese and I think that it won't get better with age.

 

[andy.connor.e]

Honestly i am not surprised. I had mine installed last year, and about a month after they finished thats when Tesla doubled the price and forced powerwalls on each order.

 

[sunwarriors]

Any legal options? I don't follow the solar roof stuff other than knowing about the price increases, then they backed down after legal threats, but I guess if they just drag their feet and never install it, that's the same as raising the price since the result is the same (not getting it done).

 

[h2ofun]

I mean we both have Powerwalls on our wall so...something about glass houses and stones...lol

I actually have a 12" high Tesla logo on my wall at work, def drank the kool-aid.

I did not use tesla as an installer. I paid more using a 3rd party and have never had an issue.

 

[NCEP]

I would be willing to pay about 25-30% more with a 3rd party installer. I would welcome working with someone that responds rapidly to issues, etc (ie not tesla). The problem is that the quote from RENU is for more than double the cost of what Tesla quoted me. Tough to swallow...

 

[Vines]

I did not use tesla as an installer. I paid more using a 3rd party and have never had an issue.

I mean the equipment, sorry thought it was obv. That is a lot of money to Tesla, same as me even though we both used 3rd party installers.

 

[RyanW194]

Just got a call from a Tesla Solar rep who told me quite clearly that based on the price that Tesla offered me (and which I accepted years ago) that I should not expect the install to move forward. I quote: "It looks like you have had a solar roof project on hold for nearly 800 days, based on the price agreed on that project you can expect to wait another 800 days, I would recommend you consider a 3rd party installer"

I pointed out that Tesla could contract out the install to a 3rd party installer at the price at which we agreed. And I noted that I have been a long-time customer since 2014 and treating early-adopters like this is pretty messed up. Obviously that made little difference.

It was weird. He was clearly trying to get me to cancel but made a point of saying that Tesla could cancel at any time based on the contract. He stated that after I said I would likely pursue arbitration.

Why doesn't Tesla just cancel my project like they have done with so many others?

I'm currently inclined to shout from the rooftops about how garbage Tesla Solar is but I figured I would turn to TMC instead before I do that in case anyone has some sage advice.

Did you ever pursue anything? I am in the exact same situation with a order from 2020.

I filed for arbitration and they said they would lose more money installing it at the price they had agreed to vs. fighting it in arbitration.

So now going to arbitration. I figure they weren't going to install it anyways, so might as well.

 

[NCEP]

No, I was hoping for some updates about solar roof on the Tesla earnings call but nothing...so now I'm just in limbo