First off, I love their cars, this is my 3rd (Model 3 SR+, upgraded to Model Y LR, upgraded to Model Y Performance)
But they are HORRIBLE at doing their job.
Somewhere in the buying process of the Y Performance there was an option to get new plates or transfer my old plates. I figured I would transfer my old since it might save me a few bucks. Well fast forward a couple weeks later to when I'm *RUSHED* to get the car because one suddenly showed up. I literally had 3 business days from being notified about it to being told I would lose it. I had to organize my financing (which amazingly took less than 24 hours and all remote!) and do Tesla's job by calling no less than 10 times to get them to finalize the payoff quote so I could finalize my financing so I could take the car, all while I was getting text messages telling me to make final payment or they would yank the car.
Amazing work on my part. I clearly could work as a Tesla sales advisor. Anyway. I have everything ready and I go pick up the car and drop off my Y as the trade. Totally forgot I had said I would transfer plates. The Tesla sales guy prints off his little thing and tapes it in the rear window of the car and cleans up a couple tiny marks that we weren't sure were scratches or not. Literally turns his head to verify my trade is a Model Y, says "you're good to go... wow, that thing looks brand new." Then asks if I need anything else before I go. I ask if they need to do a walk around on my trade or anything and he says "Nah, that thing is clean, you're fine" and I drive away.
Fast forward to me finally getting my documents in the mail for the new car... but no plates. OH *sugar*. I said I was going to transfer them... well a quick trip down to my local licensing office in eastern WA where I live (so four hours away from Tesla Renton where I got the car) and $70 or so out of pocket and I have a new set of plates. Well, there goes any saving any money! The licensing office suggests I contact Tesla to have them pay for the new plates... these guys obviously have never tried to get ahold of a person at Tesla.
Well today I get a WSDOT bill in the mail for a toll fee on August 17th. It's not big, $5.50, but I'm annoyed that Tesla, or someone drove my car with my old plates on across a toll road, TWICE. I'm going between disputing the charges (I have signed documents with Tesla showing I traded in my car on August 9th) or just paying the $5.50. I also vaguely remember there is an online service with WA that you can report you've sold a car. Turns out you have to pay $13 to do that! Well whatever, I don't want someone with my plates murdering 12 people and them coming after me, the WA web site clearly states I can be responsible for it if my plates are being used and the new person never registered. Guess what. I can't report it sold. When I type in my VIN it can't be found. When I type in my old plates it shows my NEW car's VIN. So I guess my plates could be floating around out there being used and in the system it'll show my NEW 2022 PERFORMACE VIN! This is exactly what I DO NOT want. Oh, it also says on the site I'm on the hook for GoodToGo (Toll) fees until I report it sold.
So now I get to call someone to figure out how the hell to fix this so the feds don't show up at my door one day saying they have my license plate outside the white house in a suspicious way or something. Also I'm out $75.50.
How are these people so horrible at their jobs? Is this just the younger generation? Everyone I've talked to at Tesla have been like 22 to 26 and they've all been literally the worst at their jobs.
But they are HORRIBLE at doing their job.
Somewhere in the buying process of the Y Performance there was an option to get new plates or transfer my old plates. I figured I would transfer my old since it might save me a few bucks. Well fast forward a couple weeks later to when I'm *RUSHED* to get the car because one suddenly showed up. I literally had 3 business days from being notified about it to being told I would lose it. I had to organize my financing (which amazingly took less than 24 hours and all remote!) and do Tesla's job by calling no less than 10 times to get them to finalize the payoff quote so I could finalize my financing so I could take the car, all while I was getting text messages telling me to make final payment or they would yank the car.
Amazing work on my part. I clearly could work as a Tesla sales advisor. Anyway. I have everything ready and I go pick up the car and drop off my Y as the trade. Totally forgot I had said I would transfer plates. The Tesla sales guy prints off his little thing and tapes it in the rear window of the car and cleans up a couple tiny marks that we weren't sure were scratches or not. Literally turns his head to verify my trade is a Model Y, says "you're good to go... wow, that thing looks brand new." Then asks if I need anything else before I go. I ask if they need to do a walk around on my trade or anything and he says "Nah, that thing is clean, you're fine" and I drive away.
Fast forward to me finally getting my documents in the mail for the new car... but no plates. OH *sugar*. I said I was going to transfer them... well a quick trip down to my local licensing office in eastern WA where I live (so four hours away from Tesla Renton where I got the car) and $70 or so out of pocket and I have a new set of plates. Well, there goes any saving any money! The licensing office suggests I contact Tesla to have them pay for the new plates... these guys obviously have never tried to get ahold of a person at Tesla.
Well today I get a WSDOT bill in the mail for a toll fee on August 17th. It's not big, $5.50, but I'm annoyed that Tesla, or someone drove my car with my old plates on across a toll road, TWICE. I'm going between disputing the charges (I have signed documents with Tesla showing I traded in my car on August 9th) or just paying the $5.50. I also vaguely remember there is an online service with WA that you can report you've sold a car. Turns out you have to pay $13 to do that! Well whatever, I don't want someone with my plates murdering 12 people and them coming after me, the WA web site clearly states I can be responsible for it if my plates are being used and the new person never registered. Guess what. I can't report it sold. When I type in my VIN it can't be found. When I type in my old plates it shows my NEW car's VIN. So I guess my plates could be floating around out there being used and in the system it'll show my NEW 2022 PERFORMACE VIN! This is exactly what I DO NOT want. Oh, it also says on the site I'm on the hook for GoodToGo (Toll) fees until I report it sold.
So now I get to call someone to figure out how the hell to fix this so the feds don't show up at my door one day saying they have my license plate outside the white house in a suspicious way or something. Also I'm out $75.50.
How are these people so horrible at their jobs? Is this just the younger generation? Everyone I've talked to at Tesla have been like 22 to 26 and they've all been literally the worst at their jobs.
