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Tesla Journey

chrisbailey13

Member
Sep 17, 2019
96
75
Central Florida
May 7 2019-Called Tesla to get a quote on Solar and Powerwalls at the house.
Spoke to Julissa who directed me to the website to size out the system I was considering. After going through the wizard and paying the $99 deposit I received a confirmation email stating my Solar Design is underway.
May 9 2019- Received email from Armand that they needed additional steps for my Powerwall setup. Including pictures of the meter, Main Electrical panel, and subpanels, AC units, and any pumps. Which I provided on 10 May. Later that day I received an email that my assessment was scheduled for 12 May.

May 12- Technician came out for the assessment. He was unable to complete it because my Main breaker is a commercial 300amp breaker and he was not authorized to open it. They then sent one of the project managers out to look at and asses the breaker.

May 24-Received an email to approve my final system design. After some back and forth on the size and design we landed on a HUGE system to offset my electrical at the house which would require approval from the Utility and a transformer upgrade. Although my house is the only house on the transformer at the street. I was told that could take up to 6 months to get approved if not longer. I was given the option however, to downsize the system to below the Utility Approval limit and we could move ahead with the purchase. I replied on June 19 and we landed at a 19.785Kwh system, and 3 powerwalls.

June 24- Received an email that the system was ready to review and to make arrangements for payment (finance or cash). I also received my Interconnection agreements to compete and return.

June 25- Returned all documents including the ones mailed to me that needed to be notarized.

July 9- John my advisor handed me off to Chris my experience specialist. I was also informed I needed to increase my liability limits on my homeowners insurance to meet Utility requirements for a system this size.

July 11- First contact with Chris requesting an update declaration page. Which I forwarded on July 27th after some confusion about what he was asking for.

August 2- Reached out to Tesla to see if I could get an estimate on installation date. I was told permitting would be 3-4 weeks and an additional 3 weeks for scheduling. After hearing the delays from folks on the forum, I thought 6-7 weeks wasn’t too bad….So I waited.

August 6- Received a call from Chris that Tesla needed to take another look at my roof, because there was no record of its condition in the previous assessments.

August 10- New technician came to walk on the roof for 15 minutes….all OK….

August 20- Received a call from Chris that my installation was scheduled for 23 September & 24 September.

September 3-Received a call from Tesla to see if I could move my installation up to 6 September & 7 September because they had technicians available. I Agreed!!!!!

September 6- Technicians show up in two box trucks, one for inside electrical and powerwall work and one for roof solar setup with 6 technicians evenly split.

September 7- Solar team return to install second array and test the system. All clear….now we wait (not my strong suit).

September 12- I called Tesla to see if my inspection had been scheduled…it had not, so after speaking with Ashley I received an email that the county inspection was scheduled for 16 September.

September 16-The inspector showed up looked at the electrical panels and put a green sticker on the meter box (15 minutes)
September 19- Emailed Chris to see if the utility had been contacted about installing the new meter. Was informed that they were still waiting on the results of the inspection and needed 2 pictures of the disconnect and meter boxes with the placards on them. I obliged and sent the pictures the same day.
Later that day I received an email from the utility that the interconnection agreement had been received and they were waiting on payment to proceed.

September 24- Reached out to Chris to see if payment had been sent to the utility. He informed me the check had been approved and would be in the mail 25 September.

All in all the process has been pretty smooth. I was seriously concerned reading the forum about delays and Conduit running everywhere on my house...Luckily, I have one conduit connecting the two arrays together which they painted black to match my roof and the conduits that connect the powerwalls to the breaker boxes which all run vertically into the attic and down to the boxes. All the breakers and PowerWalls are inside the garage on one wall, the only thing outside is the disconnect. The installers were top notch, Now I am just waiting on the PTO from the utility.
 

chrisbailey13

Member
Sep 17, 2019
96
75
Central Florida
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KSjAZtv9Ti-cgYUcQHk5xg.RrHAbf12XypCvkP5H-DrKq

A couple of pictures
 

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Daniellane

Supporting Member
Aug 13, 2017
2,448
2,814
Camas, Washington
May 7 2019-Called Tesla to get a quote on Solar and Powerwalls at the house.
Spoke to Julissa who directed me to the website to size out the system I was considering. After going through the wizard and paying the $99 deposit I received a confirmation email stating my Solar Design is underway.
May 9 2019- Received email from Armand that they needed additional steps for my Powerwall setup. Including pictures of the meter, Main Electrical panel, and subpanels, AC units, and any pumps. Which I provided on 10 May. Later that day I received an email that my assessment was scheduled for 12 May.

May 12- Technician came out for the assessment. He was unable to complete it because my Main breaker is a commercial 300amp breaker and he was not authorized to open it. They then sent one of the project managers out to look at and asses the breaker.

May 24-Received an email to approve my final system design. After some back and forth on the size and design we landed on a HUGE system to offset my electrical at the house which would require approval from the Utility and a transformer upgrade. Although my house is the only house on the transformer at the street. I was told that could take up to 6 months to get approved if not longer. I was given the option however, to downsize the system to below the Utility Approval limit and we could move ahead with the purchase. I replied on June 19 and we landed at a 19.785Kwh system, and 3 powerwalls.

June 24- Received an email that the system was ready to review and to make arrangements for payment (finance or cash). I also received my Interconnection agreements to compete and return.

June 25- Returned all documents including the ones mailed to me that needed to be notarized.

July 9- John my advisor handed me off to Chris my experience specialist. I was also informed I needed to increase my liability limits on my homeowners insurance to meet Utility requirements for a system this size.

July 11- First contact with Chris requesting an update declaration page. Which I forwarded on July 27th after some confusion about what he was asking for.

August 2- Reached out to Tesla to see if I could get an estimate on installation date. I was told permitting would be 3-4 weeks and an additional 3 weeks for scheduling. After hearing the delays from folks on the forum, I thought 6-7 weeks wasn’t too bad….So I waited.

August 6- Received a call from Chris that Tesla needed to take another look at my roof, because there was no record of its condition in the previous assessments.

August 10- New technician came to walk on the roof for 15 minutes….all OK….

August 20- Received a call from Chris that my installation was scheduled for 23 September & 24 September.

September 3-Received a call from Tesla to see if I could move my installation up to 6 September & 7 September because they had technicians available. I Agreed!!!!!

September 6- Technicians show up in two box trucks, one for inside electrical and powerwall work and one for roof solar setup with 6 technicians evenly split.

September 7- Solar team return to install second array and test the system. All clear….now we wait (not my strong suit).

September 12- I called Tesla to see if my inspection had been scheduled…it had not, so after speaking with Ashley I received an email that the county inspection was scheduled for 16 September.

September 16-The inspector showed up looked at the electrical panels and put a green sticker on the meter box (15 minutes)
September 19- Emailed Chris to see if the utility had been contacted about installing the new meter. Was informed that they were still waiting on the results of the inspection and needed 2 pictures of the disconnect and meter boxes with the placards on them. I obliged and sent the pictures the same day.
Later that day I received an email from the utility that the interconnection agreement had been received and they were waiting on payment to proceed.

September 24- Reached out to Chris to see if payment had been sent to the utility. He informed me the check had been approved and would be in the mail 25 September.

All in all the process has been pretty smooth. I was seriously concerned reading the forum about delays and Conduit running everywhere on my house...Luckily, I have one conduit connecting the two arrays together which they painted black to match my roof and the conduits that connect the powerwalls to the breaker boxes which all run vertically into the attic and down to the boxes. All the breakers and PowerWalls are inside the garage on one wall, the only thing outside is the disconnect. The installers were top notch, Now I am just waiting on the PTO from the utility.
Thanks for the detailed timeline. Getting ours installed on 10/22/19.
Getting my Red Founders Powerwall2 and a small. 3.78 (12 panel) system. Unfortunately, the front of our house faces South, so we went for a simple aesthetic low profile beveled rectangle with no exposed conduit over our garage. Payoff is long (~19yrs) in SW Washington (power is only 8.16 cents/kWh & no time of use) no more local incentives beyond a new sales tax exemption. We do have net metering though. Just wanted to try to offset most of the additional electricity requirements of our MS & M3. The guy at our utility in charge of the department that administrates the solar stuff told me that they have projected they will have to supply customers with 33% more power for EVs as we transition from ICE vehicles. So he was very supportive of our non-monetary motivation.
Everything is finally a go. Permit, Utility, Roof (put on a new one) Perhaps we had the same advisor. John (last name starts with “Go”) I can PM you his full name. Just ask.
 

chrisbailey13

Member
Sep 17, 2019
96
75
Central Florida
Thanks for the detailed timeline. Getting ours installed on 10/22/19.
Getting my Red Founders Powerwall2 and a small. 3.78 (12 panel) system. Unfortunately, the front of our house faces South, so we went for a simple aesthetic low profile beveled rectangle with no exposed conduit over our garage. Payoff is long (~19yrs) in SW Washington (power is only 8.16 cents/kWh & no time of use) no more local incentives beyond a new sales tax exemption. We do have net metering though. Just wanted to try to offset most of the additional electricity requirements of our MS & M3. The guy at our utility in charge of the department that administrates the solar stuff told me that they have projected they will have to supply customers with 33% more power for EVs as we transition from ICE vehicles. So he was very supportive of our non-monetary motivation.
Everything is finally a go. Permit, Utility, Roof (put on a new one) Perhaps we had the same advisor. John (last name starts with “Go”) I can PM you his full name. Just ask.
Yes, that is the same Advisor (John Go...)
 

mspohr

Well-Known Member
Jul 27, 2014
9,626
11,458
California
I "reserved" my Powerwalls a year ago. Never heard back from them. I called them a few times and all I got was vague promises "maybe in a few months".
I live about 40 miles from the Gigafactory in an area subject to power shutoff during high winds.

I gave up today and cancelled my reservation. Evaluating other options.
 

chrisbailey13

Member
Sep 17, 2019
96
75
Central Florida
I "reserved" my Powerwalls a year ago. Never heard back from them. I called them a few times and all I got was vague promises "maybe in a few months".
I live about 40 miles from the Gigafactory in an area subject to power shutoff during high winds.

I gave up today and cancelled my reservation. Evaluating other options.
Seems like they are doing installs in regional buckets. Mine went relatively quickly...as I mentioned...I was surprised at how fast I got them given some of the commentary on the forums.
 

mspohr

Well-Known Member
Jul 27, 2014
9,626
11,458
California
Seems like they are doing installs in regional buckets. Mine went relatively quickly...as I mentioned...I was surprised at how fast I got them given some of the commentary on the forums.
I don't think they have anybody to do installations in my area which is odd since it should be high demand due to public safety power cuts.
I talked to the local guy who did my solar install and he said he looked into it but they wanted him to commit to a large number of installs and he couldn't manage that many sales and installs.
 

chrisbailey13

Member
Sep 17, 2019
96
75
Central Florida
2 weeks ago I got a call from Tesla, "Your Powerwalls are behaving strangely...We only see 2 of the 3 powerwalls in our monitoring system" So, we go through the process of troubleshooting the issue apparently one of my Powerwalls is not charging or discharging despite being able to see 3 powerwalls in the app.

They scheduled an appointment with the Operations folks to come out and take a look at the powerwall that was misbehaving for 6 November. Friday, 18 October, one of the electricians called and asked if they could come take a look. Turns out, the DIN plug inside the powerwall was disconnected...We are not sure if it was ever connected or if it wasn't connected correctly and somehow dislodged, but he connected it and all is well.

This was also causing an error message in the app that the powerwalls were disconnected, which started out intermittent and eventually became a constant message no one at the help desk could seem to resolve.

One thing I noticed when we were troubleshooting on the phone is that when they told me to "reboot" the powerwalls, 2 of the three would give a audible PoP when powering off and on....the one in question did not PoP...
 

Daniellane

Supporting Member
Aug 13, 2017
2,448
2,814
Camas, Washington
Got my founders series power wall and solar system one installed on Tuesday. City & Electrical Inspections tomorrow! What an amazing team. Thoroughly professional, focused on excellence, customer service & safety. Basically, did it all in one day. Looks beautiful. Unusual installation we’re all the panels are facing the street. Actually got compliments from my neighbors how great it looks.
C66CE7E5-3C72-480D-BEA2-8BDA513CBB2D.jpeg

804E8AD9-374F-4775-A6AE-982B6C0A7FD8.jpeg
7DAB6FB0-F0D8-4ECD-BC63-C19CFDFD6D6F.jpeg
6EACD207-5A3F-41DB-9AFD-6B3C434BC689.jpeg
A0998639-667E-4C8A-9527-EC31B57E64EC.jpeg
BFA107DE-91D9-42D3-8B80-DA4B590A339F.jpeg
40713054-FA18-45E3-B6DC-0989D8A76691.jpeg
 

Daniellane

Supporting Member
Aug 13, 2017
2,448
2,814
Camas, Washington
Compared to that giant antenna, the panels look great. :p
We prefer Dish over other providers. Unfortunately, they end up in pissing matches over fees on local channels. The antenna allows to get them over the air. Actually connected to the dish receiver and they appear in the guide when Dish loses them for short periods of time, before they resolve the contract. There is also an XM and an FM antenna there.
 

Daniellane

Supporting Member
Aug 13, 2017
2,448
2,814
Camas, Washington
Got my founders series power wall and solar system one installed on Tuesday. City & Electrical Inspections tomorrow! What an amazing team. Thoroughly professional, focused on excellence, customer service & safety. Basically, did it all in one day. Looks beautiful. Unusual installation we’re all the panels are facing the street. Actually got compliments from my neighbors how great it looks.
View attachment 469641
View attachment 469635 View attachment 469636 View attachment 469637 View attachment 469638 View attachment 469639 View attachment 469640
Woohoo! Past both the City Building Inspection and the County Electrical inspection yesterday. I spoke to the utility and they already had received the PTO. Will be up & running next week!!!
 
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Reactions: boaterva

boaterva

Supporting Member
Apr 2, 2016
7,567
3,739
Northern Virginia, USA
May 7 2019-Called Tesla to get a quote on Solar and Powerwalls at the house.
Spoke to Julissa who directed me to the website to size out the system I was considering. After going through the wizard and paying the $99 deposit I received a confirmation email stating my Solar Design is underway.
May 9 2019- Received email from Armand that they needed additional steps for my Powerwall setup. Including pictures of the meter, Main Electrical panel, and subpanels, AC units, and any pumps. Which I provided on 10 May. Later that day I received an email that my assessment was scheduled for 12 May.

May 12- Technician came out for the assessment. He was unable to complete it because my Main breaker is a commercial 300amp breaker and he was not authorized to open it. They then sent one of the project managers out to look at and asses the breaker.

May 24-Received an email to approve my final system design. After some back and forth on the size and design we landed on a HUGE system to offset my electrical at the house which would require approval from the Utility and a transformer upgrade. Although my house is the only house on the transformer at the street. I was told that could take up to 6 months to get approved if not longer. I was given the option however, to downsize the system to below the Utility Approval limit and we could move ahead with the purchase. I replied on June 19 and we landed at a 19.785Kwh system, and 3 powerwalls.

June 24- Received an email that the system was ready to review and to make arrangements for payment (finance or cash). I also received my Interconnection agreements to compete and return.

June 25- Returned all documents including the ones mailed to me that needed to be notarized.

July 9- John my advisor handed me off to Chris my experience specialist. I was also informed I needed to increase my liability limits on my homeowners insurance to meet Utility requirements for a system this size.

July 11- First contact with Chris requesting an update declaration page. Which I forwarded on July 27th after some confusion about what he was asking for.

August 2- Reached out to Tesla to see if I could get an estimate on installation date. I was told permitting would be 3-4 weeks and an additional 3 weeks for scheduling. After hearing the delays from folks on the forum, I thought 6-7 weeks wasn’t too bad….So I waited.

August 6- Received a call from Chris that Tesla needed to take another look at my roof, because there was no record of its condition in the previous assessments.

August 10- New technician came to walk on the roof for 15 minutes….all OK….

August 20- Received a call from Chris that my installation was scheduled for 23 September & 24 September.

September 3-Received a call from Tesla to see if I could move my installation up to 6 September & 7 September because they had technicians available. I Agreed!!!!!

September 6- Technicians show up in two box trucks, one for inside electrical and powerwall work and one for roof solar setup with 6 technicians evenly split.

September 7- Solar team return to install second array and test the system. All clear….now we wait (not my strong suit).

September 12- I called Tesla to see if my inspection had been scheduled…it had not, so after speaking with Ashley I received an email that the county inspection was scheduled for 16 September.

September 16-The inspector showed up looked at the electrical panels and put a green sticker on the meter box (15 minutes)
September 19- Emailed Chris to see if the utility had been contacted about installing the new meter. Was informed that they were still waiting on the results of the inspection and needed 2 pictures of the disconnect and meter boxes with the placards on them. I obliged and sent the pictures the same day.
Later that day I received an email from the utility that the interconnection agreement had been received and they were waiting on payment to proceed.

September 24- Reached out to Chris to see if payment had been sent to the utility. He informed me the check had been approved and would be in the mail 25 September.

All in all the process has been pretty smooth. I was seriously concerned reading the forum about delays and Conduit running everywhere on my house...Luckily, I have one conduit connecting the two arrays together which they painted black to match my roof and the conduits that connect the powerwalls to the breaker boxes which all run vertically into the attic and down to the boxes. All the breakers and PowerWalls are inside the garage on one wall, the only thing outside is the disconnect. The installers were top notch, Now I am just waiting on the PTO from the utility.
Thanks for all the details, not going to ask what the monster system, etc., was for, but I've never heard of Tesla asking for anyone to increase their insurance to get PWs installed. Any clarification on that?
 

chrisbailey13

Member
Sep 17, 2019
96
75
Central Florida
Thanks for all the details, not going to ask what the monster system, etc., was for, but I've never heard of Tesla asking for anyone to increase their insurance to get PWs installed. Any clarification on that?
The insurance increase was a Utility requirement. Tampa Electric has different insurance requirements depending on the size of your PV system.

Tier 2: 10-100kW(AC) requires $1,000,000 of Liability
Tier 3: 100kW to 2MW (AC) requires $2,000,000
 
Last edited:

chrisbailey13

Member
Sep 17, 2019
96
75
Central Florida
Quick Update: TESLA and I have been going back and forth with TECO on my interconnection agreements.
1st issue-TECO no longer lets TESLA do a "typed signature" it must be a wet signature on the witness line, so we submitted a new Interconnect agreement with a witness in my office and sent it off.

2nd issue-2 weeks later, TECO says the forms have changed and I need to resign the new versions (the only change is that on the witness line it changed from "Witness" to "Signature"). But, they have us by the testicles so I sign ANOTHER interconnection agreement for the batteries.
11/21-Yesterday, TECO finally installed the new NET Meter!

Whew Hew!!!
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
9,607
10,842
Riverside Co. CA
Did anyone's customer layout look like this? The roof pic is too small to see anything.....



capture-jpg.542765

It looks like a compressed picture to me. The black areas are likely where the panels go, and the top triangle appears to be a part of your roof without panels. It appears to me that something happened to the picture, either on their end when they sent it, or on your end when you opened it on your computer.

Not sure what email client you are using, but if you are using a thick client (outlook, applemail etc) try using the web based version and see if it still looks that way? If so, then ask them to re send it to you because the picture got compressed.
 
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