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Tesla Live Chat said my car is ready for the HW3 upgrade...but SC disagrees.

Discussion in 'Model X' started by JoJoV111, Apr 24, 2020.

  1. JoJoV111

    JoJoV111 Member

    Joined:
    Oct 9, 2019
    Messages:
    132
    Location:
    USA
    I spoke to the live chat feature on Tesla's website about a week ago and they said my car was ready for the HW upgrade, but when I texted my service center today they said no and to try again in 4-5 weeks. What should I do?
    Screen Shot 20203-04-16 at 9.42.02 AM.png
     
  2. DCGOO

    DCGOO Active Member

    Joined:
    Nov 24, 2015
    Messages:
    1,494
    Location:
    Indianapolis, IN
    It means you are eligible, but the SC does not have your computer yet. Try again in 4 to 5 weeks. It helps if you have another service requirement. I got mine just this week, when my 12v battery failed. Unrelated, but it was going in anyway.
     
  3. JoJoV111

    JoJoV111 Member

    Joined:
    Oct 9, 2019
    Messages:
    132
    Location:
    USA
    Was yours HW2.0? I've had another service requirement (that they know about) but I've been pushing off taking it until I can do the upgrades.
     
  4. DCGOO

    DCGOO Active Member

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    Location:
    Indianapolis, IN
    no. Mine was a 2.5, June 2018. Paid 4K for FSD in Oct-2018.
     
  5. SilverString

    SilverString Member

    Joined:
    Mar 29, 2020
    Messages:
    256
    Location:
    Bee Cave, Texas
    It's called a run-around. I would make a second attempt. In my experience Tesla often appears to be non-responsive but that is often poor or disjointed communications. I would believe the service center over chat, and request another appointment.
     
  6. AhwatukeeDad

    AhwatukeeDad Member

    Joined:
    Jun 30, 2013
    Messages:
    245
    Location:
    Phoenix, Arizona
    One month into shelter in place for Tesla is not going to be the peak of part availability...
     

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