So I have yet another problem with my car, emailed them asking for a service appointment. Was pleasantly surprised that they have something next week.
FYI: I also got this:
Seems they no longer let you reserve a loaner, and they changed from Enterprise to Hertz.
FYI: I also got this:
As for a Tesla, we have recently changed our loaner program. If alternate transportation is needed, we can surely provide a vehicle for you during service. However, it is dependent upon what we have that day. It will either be a Hertz rental vehicle, which is on site here, or a Tesla loaner. It is a first come first serve basis.
Seems they no longer let you reserve a loaner, and they changed from Enterprise to Hertz.