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Tesla makes it really hard to like owing this car

Discussion in 'Model 3: Interior & Exterior' started by LSE47, Aug 25, 2018.

  1. LSE47

    LSE47 Member

    Joined:
    Apr 10, 2018
    Messages:
    17
    Location:
    Bay Area
    Love the car, despite the car company. Not sure when the tipping point will come when i decide to sell though. Can only take so much incompetence.

    Case in point. over 2 months ago, got clipped on the right front of car by a hit-and-run. Car needed a new wheel, bumper and sensor, although still could drive it . Took it to my body shop for repairs. They had fixed a number of teslas so no issue with not being in the Tesla Certified Repair program.

    Scroll forward to now. In two months, Tesla delivered a "new" damaged front bumper, then shipped the wrong one, then shipped the right box which contained the wrong bumper, then on the 4th try got it right. This entailed multiple calls and several hours on the phone waiting for the national service call center to track down what was happening at the Palo Alto "flagship" dealer and 4 trips to the dealership!!! And a trip the dealer - what a trip indeed. More often than not, the service waiting room was jammed with customers, phones ringing off the wall and the customer reps running around like crazy trying to take care of customers. If the local dealership is like this, i can just imagine what the factory is like.

    Meanwhile Musk creating his own chaos with the company, shareholders, SEC and public generally.

    So discouraging as an car owner.
     
    • Like x 1
  2. JohnSnowNW

    JohnSnowNW Active Member

    Joined:
    Feb 13, 2015
    Messages:
    2,142
    Location:
    Minnesota
    Presumably this is a factor of the company in the midst of the ramp. Doesn't excuse the mistakes, but things should certainly get better once they've ironed out production, and aren't delivering vehicles at such a crazy clip.

    The incompetence of other drivers irks me more than Tesla, fwiw.
     
    • Like x 1
  3. TexasEV

    TexasEV Well-Known Member

    Joined:
    Jun 5, 2013
    Messages:
    6,846
    Location:
    Austin, TX
    Even though your body shop has fixed a number of Teslas, you may have had better results with a Tesla authorized shop. How do you know all the parts issues were Tesla’s fault and not the body shop’s ordering?

    Also note Tesla has stores and service centers, not dealerships, and how busy one is has nothing to do with what the factory may or may not be like.
     
    • Like x 2
    • Helpful x 1

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