Tesla misinformation …
Hello all. 2 weeks ago I purchased MX P90D for my wife. We got it at Highland Park, IL facility. After building the car on Tesla’s website while we were at the store, the SA (sales associate) was able to find one just the way we built it, except the $200 hitch option. Car was available in CA and is being shipped to IL plus we will not have to wait 4-5 months if we were to order it.
We came from a long term Audi family where my wife would always drive SUVs and I drive sedans. Only recently we got into BMWs and have been very happy. Most of our cars are leased as we get tired of them quite fast. We were in the process of ordering BMW X5m and my wife asked to go look at the MX (car she was always thinking of buying) before we commit to another lease. We went to see MX with our two kids and everyone just fell in love with the car. We were so excited that we decided to buy it instead of leasing it, and keep it for 6+ years. One of the reasons is that my wife always talked about Tesla as the future of automotive industry and ease of upgradability over the air.
I typically perform good research about any new car that we lease but this purchase was done on a complete impulse, I know, $150k worth of impulse… The SA did give us $5,500 discount as this was “in stock vehicle” based on his description.
The two best selling points that made us buy this MX was the fact that we were told by the SA that there is absolutely no maintenance (except tire rotation and brakes) on the car and that after 4 years we can buy extended warranty for $4k. I asked SA if that is bumper to bumper warranty and he said “Yes”. I guess since I am a car guy I should have picked up the fact that I should double check everything he say as he did not know if the MX with 22” wheels that we ordered were staggered or square setup… Again, I was so completely blinded by the excitement that was given off by my wife and my young kids, that I completely gave in…
Anyway, after we got home all hyped up, here is where disappointments started piling up:
1. SA called us back about putting a deposit of $2500 and when he told us that the monthly payments based on 78 month loan will be $170 more a month than we saw on Tesla website while shopping at the Tesla store. When I tried to inquire why there is such a difference (78 x $170 = $13,000) he replied that the pricing on the Tesla website is just an estimate. He got the manager involved and she kept saying the same thing, to what I said that they just lost a customer… They both then went to say that they will verify and call me back. 30 min later they called and apologized profusely saying that there was a glitch in their software. But this was not the end.
2. Right before giving the credit card info for a deposit, I asked SA to go over all the options with me over the phone. To my surprise the hitch option was not listed for the car they found for us in CA. SA advised me that they should be able to put it on at later time, but not now as this is not available at the moment as an option to be purchased after the car is built. Fine, deposit was given.
3. I had some free time over the weekend and I started searching on the forum about the MX. I found out that the Zero maintenance was a BS as there is no required maintenance but there is recommended one that cost about $2k over next 4 years (Model X plan is not available yet) and customers actually buy these as many updates/upgrades are performed during these annual service appointments.
4. Bumper to bumper extended warranty was also a big BS. I guess I should have caught this while being in the showroom as I never heard of such a thing about extended warranty (many items are never covered after the original manufacturer’s warranty is over). However, again, without doing a research and seeing how excited my wife and kids were I was truly thinking that may be Tesla is doing something that no other manufacturer did about the ESA (besides building a safe and fast all electric car). I emailed SA that weekend.
a. The following is my email communication with SA: Just wanted to confirm some of the details that we discussed during the purchase, to make sure we have the right understanding of out of pocket expenses. I've outlined what we heard from you below, please confirm. You advised us that there is no maintenance on the car and nothing is required or recommended except tire rotation. At the same time since the front and rear tires are different width that should not be needed also. You also advised us when we were shopping for the car that before the original manufacturer’s warranty expires; we can purchase additional bumper to bumper warranty from Tesla for $4000 that would cover us for a total of 8 years and 100,000 miles.
b. His response: Nothing is required but we recommend annual service. You can find more information regarding the Service Plans and extended warranty at the link here: Service plans . To confirm, the extended warranty is $4000 for the Model S. After speaking with service there has not yet been established for the Model X although I am sure it will be similar.
5. Well, this is still not an end. When we received the MVPA for the loan purposes, the following was stated under vehicle description: New – Previous, service/demo vehicle. (50 miles on the odometer). I immediately emailed him and the following was his reply:
a. The “New-previous/service/demo vehicle” just states that it is new and has not been titled yet. It has been in our use. This particular vehicle was assigned as a test drive/marketing vehicle but we intercepted it before it made it to its destination!
I started looking on the forums and found out that VINs 14xx range were given to customers with cars being delivered sometime last March. My VIN was in the 14xx range. So SA is saying that this car was in and out for last 4 months…
My apologies for such a long post but I am leaning towards just canceling the whole thing and either writing off $2,500 deposit that we were told now is not refundable or disputing it based on a chain of misinformation by Tesla SA (I have not signed loan papers yet). It is 12am here and I had 12 hour work days this week but I wanted to share my experience with Tesla purchase and I hope Tesla reads these forums more that other manufacturers read theirs. Again, if I am out of line, my apologies, but I never had such a negative experience with any of my purchases, especially with the most expensive car purchase I have ever made.
Hello all. 2 weeks ago I purchased MX P90D for my wife. We got it at Highland Park, IL facility. After building the car on Tesla’s website while we were at the store, the SA (sales associate) was able to find one just the way we built it, except the $200 hitch option. Car was available in CA and is being shipped to IL plus we will not have to wait 4-5 months if we were to order it.
We came from a long term Audi family where my wife would always drive SUVs and I drive sedans. Only recently we got into BMWs and have been very happy. Most of our cars are leased as we get tired of them quite fast. We were in the process of ordering BMW X5m and my wife asked to go look at the MX (car she was always thinking of buying) before we commit to another lease. We went to see MX with our two kids and everyone just fell in love with the car. We were so excited that we decided to buy it instead of leasing it, and keep it for 6+ years. One of the reasons is that my wife always talked about Tesla as the future of automotive industry and ease of upgradability over the air.
I typically perform good research about any new car that we lease but this purchase was done on a complete impulse, I know, $150k worth of impulse… The SA did give us $5,500 discount as this was “in stock vehicle” based on his description.
The two best selling points that made us buy this MX was the fact that we were told by the SA that there is absolutely no maintenance (except tire rotation and brakes) on the car and that after 4 years we can buy extended warranty for $4k. I asked SA if that is bumper to bumper warranty and he said “Yes”. I guess since I am a car guy I should have picked up the fact that I should double check everything he say as he did not know if the MX with 22” wheels that we ordered were staggered or square setup… Again, I was so completely blinded by the excitement that was given off by my wife and my young kids, that I completely gave in…
Anyway, after we got home all hyped up, here is where disappointments started piling up:
1. SA called us back about putting a deposit of $2500 and when he told us that the monthly payments based on 78 month loan will be $170 more a month than we saw on Tesla website while shopping at the Tesla store. When I tried to inquire why there is such a difference (78 x $170 = $13,000) he replied that the pricing on the Tesla website is just an estimate. He got the manager involved and she kept saying the same thing, to what I said that they just lost a customer… They both then went to say that they will verify and call me back. 30 min later they called and apologized profusely saying that there was a glitch in their software. But this was not the end.
2. Right before giving the credit card info for a deposit, I asked SA to go over all the options with me over the phone. To my surprise the hitch option was not listed for the car they found for us in CA. SA advised me that they should be able to put it on at later time, but not now as this is not available at the moment as an option to be purchased after the car is built. Fine, deposit was given.
3. I had some free time over the weekend and I started searching on the forum about the MX. I found out that the Zero maintenance was a BS as there is no required maintenance but there is recommended one that cost about $2k over next 4 years (Model X plan is not available yet) and customers actually buy these as many updates/upgrades are performed during these annual service appointments.
4. Bumper to bumper extended warranty was also a big BS. I guess I should have caught this while being in the showroom as I never heard of such a thing about extended warranty (many items are never covered after the original manufacturer’s warranty is over). However, again, without doing a research and seeing how excited my wife and kids were I was truly thinking that may be Tesla is doing something that no other manufacturer did about the ESA (besides building a safe and fast all electric car). I emailed SA that weekend.
a. The following is my email communication with SA: Just wanted to confirm some of the details that we discussed during the purchase, to make sure we have the right understanding of out of pocket expenses. I've outlined what we heard from you below, please confirm. You advised us that there is no maintenance on the car and nothing is required or recommended except tire rotation. At the same time since the front and rear tires are different width that should not be needed also. You also advised us when we were shopping for the car that before the original manufacturer’s warranty expires; we can purchase additional bumper to bumper warranty from Tesla for $4000 that would cover us for a total of 8 years and 100,000 miles.
b. His response: Nothing is required but we recommend annual service. You can find more information regarding the Service Plans and extended warranty at the link here: Service plans . To confirm, the extended warranty is $4000 for the Model S. After speaking with service there has not yet been established for the Model X although I am sure it will be similar.
5. Well, this is still not an end. When we received the MVPA for the loan purposes, the following was stated under vehicle description: New – Previous, service/demo vehicle. (50 miles on the odometer). I immediately emailed him and the following was his reply:
a. The “New-previous/service/demo vehicle” just states that it is new and has not been titled yet. It has been in our use. This particular vehicle was assigned as a test drive/marketing vehicle but we intercepted it before it made it to its destination!
I started looking on the forums and found out that VINs 14xx range were given to customers with cars being delivered sometime last March. My VIN was in the 14xx range. So SA is saying that this car was in and out for last 4 months…
My apologies for such a long post but I am leaning towards just canceling the whole thing and either writing off $2,500 deposit that we were told now is not refundable or disputing it based on a chain of misinformation by Tesla SA (I have not signed loan papers yet). It is 12am here and I had 12 hour work days this week but I wanted to share my experience with Tesla purchase and I hope Tesla reads these forums more that other manufacturers read theirs. Again, if I am out of line, my apologies, but I never had such a negative experience with any of my purchases, especially with the most expensive car purchase I have ever made.
