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Tesla mobile service tech creating a dent and formatting my usb

emilymily

New Member
May 20, 2021
4
0
Denver, CO
Hi! I needed help from this community and wanted to get other owners' thoughts.

I had a mobile service visit due to a faulty LTE board. So scheduled a mobile service visit thru the app and during service, the tech created a dent on my rubber mold(which she admitted that she did). I also realized the USB was formatted and she said she formatted the USB to make sure it was working.. Also a new error poppoed up, 'Front passenger safety restraint system fault' as the tech was leaving so I grabbed her and the tech was like..."Does anybody sit on the passenger sit often?"

Is it normal for a tech to format your flash drive without your consent? I actually had some footage in there I wanted to see.

I've reached out to my local service center to talk to a manager but they haven't followed up for about 4 days.
Thoughts?
 

Tam

Well-Known Member
Nov 25, 2012
9,700
8,850
Visalia, CA
...Is it normal for a tech to format your flash drive without your consent? I actually had some footage in there I wanted to see...

I would say yes. Often, when the camera/sentry doesn't work, that would necessitate a reformat command. It's also to make sure there's no error caused by the flash drive either.
 

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