Hey y'all, hope this finds you well. I've got a situation and was hoping this community can provide insight.
(The car is a 2018 Tesla Model 3 LR, still under full warranty)
I went on a month long business trip last month and came back to find my car completely dead while it was plugged into the 110v outlet (yes the outlet worked and the charger was lit). I left the car at 60% SoC and plugged in, thinking that was the right process. However, it just so happened that the 12v and the big kahuna battery were both dead. Let me explain. I called roadside right away and they came within a few hours to tow the car. The towing guy was amazing and had great knowledge. He tried to jump the 12v, but it somehow wasn't communicating with the big battery. Mind you, the charger is still plugged in and it won't come out since the vehicle is locked. So at this point, I can't open the doors, unlock the charge port, jump the 12v, or charge the big battery.
There was never a warning where the car told me I needed to replace the 12v battery, no warning signs on the screen as well.
Whats the next best option, ask a mobile technician to come take a look. Few hours go by, mobile technician declines the service and asks the towing company to haul it in. The issue here was that the car was parked, meaning the electronic parking brake was engaged. If they towed the car, they would literally have to drag the car. The towing company was against it but Tesla said they wouldn't send someone. Left me with no choice but to tow by dragging. So then the towing company put it on the bed of the truck, RIP my brand new tires, with the charger still plugged into the car.
So far, its been a week and Tesla has told me they don't know what the issue is and have engaged the engineers in Fremont. We don't know anything else.
Right now, they are only giving me Uber credits ($100 a day) but its not cutting it because of the work I have to do along with all of the surcharges and distances I have to cover. I've asked for a loaner, but all of the loaners are out. I'm in a new city for work so its not like I have friends and family to borrow cars from either.
Do y'all know what the issue could be?
(The car is a 2018 Tesla Model 3 LR, still under full warranty)
I went on a month long business trip last month and came back to find my car completely dead while it was plugged into the 110v outlet (yes the outlet worked and the charger was lit). I left the car at 60% SoC and plugged in, thinking that was the right process. However, it just so happened that the 12v and the big kahuna battery were both dead. Let me explain. I called roadside right away and they came within a few hours to tow the car. The towing guy was amazing and had great knowledge. He tried to jump the 12v, but it somehow wasn't communicating with the big battery. Mind you, the charger is still plugged in and it won't come out since the vehicle is locked. So at this point, I can't open the doors, unlock the charge port, jump the 12v, or charge the big battery.
There was never a warning where the car told me I needed to replace the 12v battery, no warning signs on the screen as well.
Whats the next best option, ask a mobile technician to come take a look. Few hours go by, mobile technician declines the service and asks the towing company to haul it in. The issue here was that the car was parked, meaning the electronic parking brake was engaged. If they towed the car, they would literally have to drag the car. The towing company was against it but Tesla said they wouldn't send someone. Left me with no choice but to tow by dragging. So then the towing company put it on the bed of the truck, RIP my brand new tires, with the charger still plugged into the car.
So far, its been a week and Tesla has told me they don't know what the issue is and have engaged the engineers in Fremont. We don't know anything else.
Right now, they are only giving me Uber credits ($100 a day) but its not cutting it because of the work I have to do along with all of the surcharges and distances I have to cover. I've asked for a loaner, but all of the loaners are out. I'm in a new city for work so its not like I have friends and family to borrow cars from either.
Do y'all know what the issue could be?
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