This afternoon, I opened my app to check on the Model 3's charge status. I noticed it wasn't updating and hadn't updated since before 7am, about 9 hours earlier. I went out to the car and it was completely "dead." By that I mean unresponsive with no lights or activity. Tesla was originally sending a flatbed, but because we can't get inside to put it into tow mode, we both agreed waiting for a Ranger to come on Monday would be a better option.
A quick video demonstrating what it looks like:
[[ Mod note: edited title based on OPs request to remove the term 'bricked' which caused a lot of debate. All that was known was that the car wouldn't power up, but what went wrong hasn't been determined (yet). ]]
[[ Mod note: if you want to 'cut to the chase' and skip forward we eventually got this message from MarkS22:
"Update 2:
I'm able to discuss a little more without speculating. The latest is that a firmware error was the primary contributing factor that stopped the 12V from charging as designed. A new firmware, which fixes the issue I experienced, was loaded onto the car. This appears to have remedied the error. They replaced the 12V battery (as a precaution since it was fully drained) with a brand new one and have been monitoring its charge. As of now, it's holding a charge as expected. Since I'm not in a hurry, I did say it wouldn't be a problem to keep the car over the weekend to ensure the the 12V battery behaves as expected over a longer time frame. (They'll let it sit there and monitor the charge.)
So, while it was unfortunate that it happened to me, I think it also highlights the power of the ability to rapidly update firmware in the field. In theory, this update will prevent all future cars from having the same issue." ]]
A quick video demonstrating what it looks like:
[[ Mod note: edited title based on OPs request to remove the term 'bricked' which caused a lot of debate. All that was known was that the car wouldn't power up, but what went wrong hasn't been determined (yet). ]]
[[ Mod note: if you want to 'cut to the chase' and skip forward we eventually got this message from MarkS22:
"Update 2:
I'm able to discuss a little more without speculating. The latest is that a firmware error was the primary contributing factor that stopped the 12V from charging as designed. A new firmware, which fixes the issue I experienced, was loaded onto the car. This appears to have remedied the error. They replaced the 12V battery (as a precaution since it was fully drained) with a brand new one and have been monitoring its charge. As of now, it's holding a charge as expected. Since I'm not in a hurry, I did say it wouldn't be a problem to keep the car over the weekend to ensure the the 12V battery behaves as expected over a longer time frame. (They'll let it sit there and monitor the charge.)
So, while it was unfortunate that it happened to me, I think it also highlights the power of the ability to rapidly update firmware in the field. In theory, this update will prevent all future cars from having the same issue." ]]
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