Yeah, mate's engine rebuild. Was second hand and he sent in warranty transfer info. VW "didn't receive it" so that was a couple grand out his pocket.
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Tesla Model 3 in Australia
- Thread starter Electric_Blue
- Start date
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- Australia Model 3 New Zealand
I suspect your experience with Tesla depends somewhat in where your location is and which Tesla shop deals with you. You appear to be from Melbourne and most reports from there appear to say the communication is non existent or abysmal and the experience is lacking. I am in Gold Coast and dealing with Brisbane office has been rather pleasant so far. I have not had to chase them on anything yet. They have been calling and contacting me with information and updates and it appears I might be getting my car only 5 weeks after I placed the order (if they stick to their delivery appointment they have given me.) So far I have nothing to complain about my experience with them. I suspect there may be some locations that are more overwhelmed than others. Much of the complaints that I have seen come from a select few people, so I suspect in overall experience over 90% of the customers are not having as bad an experience as you are having. Tesla has so far over half a million customers across the world and if there are a few thousand loud ones on the internet complaining it would make it appear that the experience is horrible, where there are many times more people happy with their experience but just not as loud about it. So I would like to add my voice to the happy customer bucket so far
In my case I am from Perth but we are managed by the Melbourne team. Shocking frankly. Yes, there does seem to be a location correlation, but there really shouldn’t be. That’s just a sign of poor management.
I can respect that. Thing is, if Melbourne is struggling (and you're correct, I am in Melbourne) whilst other regions are doing okay... what's happening in Melbourne to make the communications look bad? Why can't they at least get some of the staff in the other areas to help with keeping Melbournians informed?I suspect your experience with Tesla depends somewhat in where your location is and which Tesla shop deals with you. You appear to be from Melbourne and most reports from there appear to say the communication is non existent or abysmal and the experience is lacking. I am in Gold Coast and dealing with Brisbane office has been rather pleasant so far. I have not had to chase them on anything yet. They have been calling and contacting me with information and updates and it appears I might be getting my car only 5 weeks after I placed the order (if they stick to their delivery appointment they have given me.) So far I have nothing to complain about my experience with them. I suspect there may be some locations that are more overwhelmed than others. Much of the complaints that I have seen come from a select few people, so I suspect in overall experience over 90% of the customers are not having as bad an experience as you are having. Tesla has so far over half a million customers across the world and if there are a few thousand loud ones on the internet complaining it would make it appear that the experience is horrible, where there are many times more people happy with their experience but just not as loud about it. So I would like to add my voice to the happy customer bucket so far
The fundamental problem here is that it's what happens when things go sour that really matters, and really defines perceptions of a company. Having the phone lines ring out after two and a half minutes; emails not replied to even after eight days (calendar, not business); customers wondering what is going on with no formal answers, not even a general (but still reasonably specific, unlike "sit tight, your car is coming soon" as an example) message ... it doesn't paint a good picture.
It reminds me of my experience moving house: once from Melbourne to Auckland; once from Auckland to Sydney; and once from Sydney to Melbourne. I used the same company, Allied Pickfords, for each move. The first two times? Flawless. Would've recommended the company to anyone. But after the Sydney experience, with stuff going missing and being broken in transit, I wouldn't touch them again. Insurance made it right, yes, but that's still a hassle I did not need, especially since it forced me into rushing the unpacking (and I'm still dealing with that for various reasons - which, granted, is on me.) Sure, it's probably just the Sydney guys - but it still colours perception of the company as a whole.
It's a similar situation here: yes, the bad experiences get amplified, but they do help to show what happens when things go wrong. And people do want to know that if something goes bad, it will be sorted without hassle. Having hassles before even taking delivery does not bode well for that, rightly or wrongly.
Did anyone note that there was another M3 on that truck. So there was more than one delivery in Perth!!.
TASKA9
Member
just looked you up on the spreadsheet. You skipped the VIN part and went straight to the delivery call.
If you spreadsheet info is up-to-date, this gives me hope. But I can't have any hope. Hope makes this wait unbearable.
I suspect the spreadsheet isn't being updated after the initial submission. With so many deliveries being reported here and on FB and very little movement on the spreadsheet.
If your car is the blue one posted on YouTube I personally think these defects are unacceptable on a $25k car, let alone a $70k one. I never had a new car with so many defects.
TASKA9
Member
well that's fine then. Back to no hope. Shouldn't have hope anyhow.
If you have a mobile number send a text to that number, otherwise give them a call...
They were more responsive before they started doing deliveries...
I received no reply to my last two emails, but that is because i'm in the pipeline and no further action is needed until delivery..
I will try to confirm everything before delivery as it is a 2 hour drive....
What?! I'll take one of those too, please. Beats the hell out of "September 30th".
I suspect your experience with Tesla depends somewhat in where your location is and which Tesla shop deals with you. You appear to be from Melbourne and most reports from there appear to say the communication is non existent or abysmal and the experience is lacking. I am in Gold Coast and dealing with Brisbane office has been rather pleasant so far. I have not had to chase them on anything yet. They have been calling and contacting me with information and updates and it appears I might be getting my car only 5 weeks after I placed the order (if they stick to their delivery appointment they have given me.) So far I have nothing to complain about my experience with them. I suspect there may be some locations that are more overwhelmed than others. Much of the complaints that I have seen come from a select few people, so I suspect in overall experience over 90% of the customers are not having as bad an experience as you are having. Tesla has so far over half a million customers across the world and if there are a few thousand loud ones on the internet complaining it would make it appear that the experience is horrible, where there are many times more people happy with their experience but just not as loud about it. So I would like to add my voice to the happy customer bucket so far
Our experience with Brisbane has not been good. Poor communication and people with the same config getting their cars earlier than ours.
We ordered SR+ in MSM.
reservation 21/4/16
submitted order 1/6/19
We don’t get to pick ours up until Monday 7th October. We sold our car early August, so we will have been down a car for 2 months by the time we pick it up. AND that’s if we can trust them on their delivery date. Unhappy customer here.
Priit, we do live in your area, so we might see each other around
So I'll just sum up the responses to my post: "Fantastic car, greatest I've ever owned, but delivery was crap, so I'm never buying one again and I don't recommend you do either". Love it. Oh well, good luck with your future car purchases and service from the "established" car manufacturers.
WoodWombat
Member
Priit
Active Member
Once the cars arrive we could go have some coffee on springbrook, beechmont or tambourine? I bet those cars will be great going up the mountainsOur experience with Brisbane has not been good. Poor communication and people with the same config getting their cars earlier than ours.
We ordered SR+ in MSM.
reservation 21/4/16
submitted order 1/6/19
We don’t get to pick ours up until Monday 7th October. We sold our car early August, so we will have been down a car for 2 months by the time we pick it up. AND that’s if we can trust them on their delivery date. Unhappy customer here.
Priit, we do live in your area, so we might see each other around
Please don’t post inflammatory ad hominem comments like this one. I will have to start putting some members on temporary holiday from TMC soon.
That's your problem, not Tesla's. The delivery date when ordering says "Est. delivery: month". It never said we guarantee you will have your car on 1 August.
This thread has turned into a pack of toddlers crying in the sandpit because someone else got to play with the car first, then screaming because Toys'R'Us didn't tell them when more toys were being delivered.
Just got a reply about my LR AWD
Looks like ill have to wait longer
Looks like ill have to wait longer
Yeah getting rid of car before car arrival probably wasn't best move, what is your criteria for estimated when it comes to delivery when backed from reassurances from ill-informed local staff also saying "nah, will definitely be here in August"?
Plus or minus 6 months?
![[Zombie]](/tmc/data/avatars/s/236/236453.jpg?1658216431){kind=avatar}