Might need to add bringing a bottle of brake fluid along to the delivery checklist by the sounds of thingsWhat an eventful day ...
We took delivery of our Black SR+ at Richmond this morning (after a 1-day delay). There were 5 M3s (all SR+) in the delivery centre incl. ours. The handover lasted 30mins. Although we weren't rushed, we got the feeling that 30mins was the limit from the signals the other delivery specialists were giving ours. It wouldn't have taken much longer anyway---our (very nice) lady DS appeared to have received training in very basic M3 functionality and was going thru a scripted intro to the car, any curly questions (e.g., on supercharger billing, referral kms, fog lights, etc.) got her stumped and she'd have to ask a colleague. In the end, I decided that I was getting nowhere fast and decided the faster we get thru the handover process the quicker we'd be on the road to enjoy our new toy
A physical inspection of the car revealed 3 very small marks on the left rear of the car below the charge port. We both took photos and the DS took notes and said the Service Centre will organise a follow up to touch up the marks. Other than that, our SR+ looked great! And btw, the software version is the latest v9.0 2019.32.2.2.
Before leaving, I asked about accessories and was told they would be available from the Chadstone showroom. When we got to Chadstone, they were surprised I was told that---in fact, they can be bought from the Richmond Service Centre
I drove around after leaving Chaddy to get a feel of the car and wanted to test AP when an brake warning icon appeared on the screen followed by a "brake fluid low" warning
I stopped in a service lane and called Tesla Roadside Assist. After 6mins on-hold, I was talking to a very nice chap who tried to diagnose the root cause---he said he'd look at the logs, etc. ... it sounded like he was remotely accessing our M3 system. He talked me thru a typical Windows fix (system restart) but the icons and warnings remained. The only solution was to return my car to the Richmond SC; he could send a tow truck (45-90mins waiting time) or I could slowly drive back to Richmond. As time wasn't on our side then, I decided on the latter and drove on the Monash Fwy back to Richmond. Monash Fwy because there were no traffic lights to stop at, and I was getting used to the regen bracking prior to our troubles. I probably used the brakes 3 times (yes brakes still worked) before reaching the SC. BTW, cruise control doesn't work when you have these host of warnings
The SC technician ascertained that the low brake fluid was the root cause of the problems. A very apologetic SC lady said that could happened after a long voyage on the seas. I was in no mood to argue---I'm just glad that the resolution was quick and easy and we would be on our way again.
While waiting in the owners' lounge, I caught up with our lady DS and asked how many M3s would be delivered today. She said 15, and tomorrow will be 18. All the M3s have custom plates "BCZ" followed by 3 digits (if no personal custom plates). I was wondering why/what "BCZ" was---my wife said maybe it stands for "Be Cra-Zee". She could be right
In spite of our eventful day, I have to admit the brake fluid problem didn't deterred us in any way in our appreciation and enthusiasm for our M3. I'm still getting my head around setting our phones as keys, why the car locks when we walked away but not unlock when we approached, etc. I'm sure I'll figure it all out in due course. I also started installing the accessories I'd bought ... that is a write-up for another time.
For everyone who are still waiting for your M3 ... be patient ... I can guarantee it's worth the wait
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Tesla Model 3 in Australia
- Thread starter Electric_Blue
- Start date
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- Tags
- Australia Model 3 New Zealand
Wow. Thanks for your story. Glad you got your car, but that's the second low brake fluid that has been posted here I think. Unbelievable its not being checked & topped up.
Agreed - I've never heard of new cars getting delivered before without a Pre-Delivery Inspection that ought to include safety items like this. That's quite concerning.
At least yours doesn't seem to be as bad as this (defects shown from 3:42 onwards):
It doesn't seem like Telsa AU actually do any pre-delivery inspection, or they are just very poorly done.
Things are really crook when we think a car lasting 4 years is remarkable...
Pepper and Macquarie can log into the Tesla system and create what is called a “solution” which details the terms of which you have been offered finance.
Hopefully everyone will have that experience. Doesn't mean you downvote anyone who is not a fanboy
you’re the second or third person this has happened to. At least the abs didn’t have to be bled.
I drove around after leaving Chaddy to get a feel of the car and wanted to test AP when an brake warning icon appeared on the screen followed by a "brake fluid low" warning
I picked up mine 7 days ago from Richmond, and had exactly the same thing, although the Low Brake Fluid warning came on about 1 minute after leaving so I took it straight back. Disappointing that they are still delivering cars without checking the brake fluid.
Wonder what happens for those of us who get them delivered via the back of a truck.
Priit
Active Member
Might not be a bad idea, reading other forums and UK post delivery stories as well as comments on this:
Ah right, thanks. Guess I just keep waiting for the contract.
So after being originally scheduled for delivery in the 16th, i couldn't make that and rearranged about a month ago for the 20th when i was back in town. They since tried to reschedule me to the 27th which i couldn't make and we renegotiated the 24th.
So my car was due for delivery in perth this coming Tuesday 24th until i got the dreaded call from tesla... and now it's been brought forward to Monday
So perth people have hope!
So my car was due for delivery in perth this coming Tuesday 24th until i got the dreaded call from tesla... and now it's been brought forward to Monday
So perth people have hope!
Random206
Member
Haha that's very positive of you.Nope, minor miscommunication regarding invoice between Tesla and Pepper means mine may get delayed - but it's good to reflect on all the other things in life that do go well rather than focus on what didn't. There are always other people in worse situations than ourselves and so I am thankful for even being in the position to have to wait.
Can tell you right now I wouldn't be as positive as you are. I'd be pretty bloody ropable to be honest, specially after having to wait so long already.
You're definitely a stronger willed person than me.
I applaud you!
I think we are really a too small a market to justify the resources for pre inspection in Oz. At least as WA is concerned that is. From Tesla point of view I think their plan is to just to deal with any issues as they come up until they get to any volume. For the 38 cars so far in Perth it doesn't justify a full time inspector at say $80k(?) per year salary + needed repair costs. Way cheaper to just pay the repair costs even if the repairs are much higher than normal. Any business, not matter how great they think they are will have defects in their products.
The end result you want is satisfied customers for the least $ outlay. For the known 38 cars so far in WA they can allow $2100 of repairs per car before they would ever consider a dedicated employee and in reality would be at least double that before an employee starts paying for themselves. I've run businesses for a long time and I would do the same as Tesla as far as this goes...(admittedly I would also do a lot better in paying someone to just tell the customers whats going on which seems to be the greatest concern on this forum here..)
I have no issues having problems with my order, what happens next is way more important and how they resolve the issues. For my defects I put on the video I posted, I logged just one defect today via the app and immediately, like instant, got a date of Oct 8th to sort it. Never, ever, ever, ever, ever, ever, ever have I had a company automatically respond and outside business hrs, with confirmed time to sort my issue. Took a total of 30 seconds and only because I can't type quick ..trying doing that with Telstra..I spent most of my life it seems on the phone with those Telstra robots, call centres/idiots sorting out trivial issues, usually not getting anywhere, and usually at my cost....lost most of my hair because of this company alone. Tesla (not Telstra) is really setting a benchmark here with service, and delivery (many may not agree due to the comms issues but in the grand scheme its still way better) and I truly hope it leads to getting rid of our Wait Awhile (WA) attitude to customer service.. Telstra is setting a low tide benchmark of how crap it can be, and Tesla is setting the high tide benchmark. Tesla won't nail the king tide benchmark till they get the communication issue sorted but hopefully they are getting the message.
Random206
Member
I would have thought this would have been a check carried out by the contracting company who handles the cars pre-delivery arrival here in Aus 'Auto-Nexus' I think it was called.
apchoo
Member
Checked the loot box in my Tesla app this evening ...
Not 3,000kms
. Will check with the referrer to see if he got the same or more.
apchoo
Member
You were so lucky, mate. I was in Rowville when it happened.
Techno-phile
S100D, P3D- in garage
I'll be at the Booragoon EV charger tomorrow morning, in case you are planning to check this out.
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