100% agree with this. I would rather it snap under tension that I’m applying than tension from wind.
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100% agree with this. I would rather it snap under tension that I’m applying than tension from wind.
Yeah, mine end caps were broken as well, but wanted to wait to respond. I’ll send a note now.
I had the same issue. First rack had broken clips on 3 of the 4 plastic end caps. I emailed support and then sent a whole new rack, which also has broken clips on 3 of the 4 end caps. I emailed them again and they want me to ship yet another whole new rack to me, but I needed the rack for skiing, so I have just taped the end caps in place, until the spring. Then I will probably ship the whole rack back to them again, but unless they change the design I expect the end caps will always have broken clips.
FYI, I formally sent an urgent e-mail to Tesla (my local mobile team + [email protected]) with a cut and paste of all our testimonies of having J-Clips that snapped since Thursday I could find on TMC forums (I have counted nine different owners).
I hope they get on top of this before someone gets hurt.
I hope they get on top of this before someone gets hurt.
Thanks for emailing Tesla with all of this info. Hopefully they will check the bolts and have a resolution soon. I have decided not to even try to install the roof rack until this is resolved. I also emailed them a few times already to inquire about this issue and waiting for their reply. Very dissappointed at this point.
I was thinking the same thing until I thought saw the stickers...Hopefully Tesla or an entrepreneur on Amazon sells replacement stickers...
Blue in NC
Member
I just left my stickers on. Sure, I have a few bubbles in mine and you notice it if you are looking but it's not so bad. But yes, it would be nice to have a replacement sticker lined up if I need it.
Just keep checking it ever day. Mine was secure for 4 days then <pop> broke off one day. Thankfully I noticed before anything bad happened
siminoff
Member
billh13850
Member
I ordered the rack in January and received it, glad I haven't put it on yet, I just got this from Tesla:
Sounds like they're on it!
Hi Tesla Owner,
While the new Model 3 roof rack has been well received, we have received some feedback that certain clips may not meet Tesla’s quality standards, and could break. As an identified Model 3 roof rack owner, we are shipping to you upgraded roof rack mounting clips. This package will include (4) new clips and instructions. Please install these new clips and return your old ones with the provided return envelope. The new clips can be identified by their silver color. The old clips are black.
We are confident that you will love your new and improved roof rack just as much as Model 3.
Best Regards,
The Tesla Team
While the new Model 3 roof rack has been well received, we have received some feedback that certain clips may not meet Tesla’s quality standards, and could break. As an identified Model 3 roof rack owner, we are shipping to you upgraded roof rack mounting clips. This package will include (4) new clips and instructions. Please install these new clips and return your old ones with the provided return envelope. The new clips can be identified by their silver color. The old clips are black.
We are confident that you will love your new and improved roof rack just as much as Model 3.
Best Regards,
The Tesla Team
Sounds like they're on it!
Jaywlker
Former Vendor
In both photos the break occurs at the point in the clip's slot exactly where the bolt ends. I suspect this is due to a weakness at this location that is induced by the welding process. In the other parts of the weld, heat is absorbed into the stud and the clip. At the very end, there is no stud to absorb heat, so the clip will take all the heat and get much hotter here and oxidize more. This may be fixable with a post-weld heat treatment, or the weld should end a few mm before the end of the stud. I'm an engineer, but not a welding engineer or metallurgist, so I think I know enough to ID the problem, but not enough to confidently solve it myself (big help, I know). Hopefully the rack manufacturer has consulted with both for these new clips. This should be a very solvable problem, as these are not exotic materials, enormous forces, or an unusual geometry.
Personally, I'm really hoping that Yakima will use this J-clip geometry to create an adapter for their landing pads. I want a solution that I can install and remove in a minute or two with no tools and no adjustments. I'm happy to have four little pods on the roof when the rack is not there. I love the functionality of the Skyline system!
Personally, I'm really hoping that Yakima will use this J-clip geometry to create an adapter for their landing pads. I want a solution that I can install and remove in a minute or two with no tools and no adjustments. I'm happy to have four little pods on the roof when the rack is not there. I love the functionality of the Skyline system!
siminoff
Member
The black clips were hardened, but apparently never got annealed... I annealed mine and I expect they'll be fine.
In the mean time, I just received the replacements from Yakima. Will swap them out when I get a chance.
-Mark
My clips just cracked tonight during a *touchless* car wash... I guess the difference between ambient clips and water temperatures did it. One I heard crack during the wash, the second while I was out in the parking lot drying the car. Next thing I know the rack comes off in my hands.
Fortunately, I also got the email that yakima is overnighting the new clips today. Hopefully they get here before I leave for a ski trip this weekend.
Fortunately, I also got the email that yakima is overnighting the new clips today. Hopefully they get here before I leave for a ski trip this weekend.
Nice!
Haven't got around to installing my roof rack yet, ordered 12/19, shipped 12/21. I emailed Tesla CS a few weeks ago asking if I should be worried about the black clips I had failing, and they responded yesterday saying "Please be advised that our proactive product improvement does not apply to your ordered Model 3 Roof Rack."
