Tesla Shop Orders:
* 12/3 - Model 3 Aero Wheel Cap Kit - Story to follow
* 12/9 - Model S/X/3 Cable Organizer - Shipped w/ Tracking Number
* 12/11 - Model 3 Glass Roof Sunshade - Shipped w/ Tracking Number
The checkout process for the wheel cap kit went smoothly. I got my email indicating the order was shipped and quickly noticed that "null" was listed under the tracking # and there was no Track button. I thought this was a bit odd so I emailed
onlineorders@tesla. On 12/4 I got this response from someone named Samuel "We've asked that our shipping team prioritize fulfillment of a replacement for your order. I apologize for the delay in the fulfillment of this order." On 12/6 I still had not gotten a tracking number so I emailed them again. That same day I got this response from Samuel "Thanks for reaching out.
The original shipment appears to be lost, so we are sending you a replacement. I do not have tracking on this yet, though I can confirm that this is line to be shipped by my team."
Based on that email from Samuel I asked if Tesla would be willing to offer a discount or expedited shipping. Samuel did quickly reply but did not address either of my questions. He did say the following "I again apologize for any inconvenience arising from the delay here. I do not have tracking yet, but I have confirmed that my team is working to ship this for you." I asked my original questions about discount and shipping again and this was his response "We only have FedEx Ground available for shipping at this time, but I can confirm that the new order for the reshipment is in place. I reiterate our apologies for the delays here."
I sent follow-up emails on 12/10, 12/11, 12/12 and 12/13 and none of them were answered. I understand that mistakes happen and shipments may get lost. Even Amazon runs into this from time to time. But not being able to get something as simple as a tracking number is unacceptable. I expected Samuel to just send out another kit and immediately give me a tracking number.
Do any of you have any advice before I open a dispute with my credit card company.